Practice Exam
DRA Certification

DRA Certification

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DRA Exam

A Debt Recovery Agent (DRA) is a trained professional who works with banks and lending companies to recover unpaid loans or overdue payments. They act as intermediaries, making sure borrowers are aware of their responsibilities while helping institutions maintain financial health. The role requires patience, persuasion, and a proper understanding of rules so that recovery is done fairly.

Certification in DRA equips a person with the right skills to deal with borrowers, explain repayment plans, and follow laws set by regulatory bodies. It gives individuals the confidence to handle challenging situations in debt collection while maintaining professionalism. Organizations benefit because certified DRAs can recover funds while protecting the company’s reputation.

Who should take the Exam?

This exam is ideal for:

  • Debt Recovery Agents
  • Collection Executives
  • Field Recovery Officers
  • Loan Recovery Staff in Banks/NBFCs
  • Customer Relationship Executives
  • Individuals aiming to work in finance-related support roles

Skills Required

  • Good communication skills
  • Patience and negotiation ability
  • Basic knowledge of banking and lending
  • Problem-solving and people management skills

Course Outline

  • Domain 1 - Introduction to Debt Recovery
  • Domain 2 - Banking and Financial Basics
  • Domain 3 - Debt Recovery Practices
  • Domain 4 - Legal and Regulatory Framework
  • Domain 5 - Professional Skills for DRAs
  • Domain 6 - Ethics and Code of Conduct
     

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DRA Certification FAQs

Not necessarily, but basic knowledge of loans and banking helps.

Anyone with good communication skills and interest in finance can take DRA certification.

Mainly banks, non-banking finance companies (NBFCs), and lending agencies.

It proves the agent is trained in ethical and professional debt recovery.

Negotiation, communication, patience, and knowledge of regulations.

Yes, certification covers RBI rules and legal compliance.

Yes, it opens opportunities in banking, finance, and loan recovery roles.

Yes, most banks prefer hiring certified DRAs for compliance reasons.

Yes, training includes dealing with borrowers professionally.

Yes, many DRAs work independently with financial companies.

It can be challenging, but certification trains you to handle situations calmly.

It ensures recovery is done ethically and legally, protecting the company’s image.

Yes, it’s suitable for beginners looking for a career start in finance.

With increasing lending, demand for skilled DRAs remains strong, ensuring steady career opportunities.

Yes, practical exposure and case studies are part of training.