Certificate in E-Governance

E-Governance

About E-Governance
Electronic governance or e-governance is the usage of Information and Communication Technology (ICT) by the government to provide and facilitate government services, exchange of information, communication transactions and integration of various stand-alone systems and services. In other words, it is the use of technology to perform government activities and achieve the objectives of governance.

E-governance can take place in four major types of interactions:
•    Government to Government (G2G) where information is exchanged within the government i.e. either, between the central government, state government and local governments or between different branches of the same government.
•    Government to Citizen (G2C) where the citizens have a platform through which they can interact with the government and get access to the variety of public services offered by the Government.
•    Government to Businesses (G2B) where businesses are able to interact with the government seamlessly with respect to the services of the government offered to businesses
•    Government to Employees (G2E) where interaction between the government and its employees occurs in an efficient and speedy manner.

Why is E-Governance important?
E-Governance is important as it provides many benefits, as
•    Improves delivery and efficiency of government services
•    Improved government interactions with business and industry
•    Citizen empowerment through access to information
•    More efficient government management
•    Less corruption in the administration
•    Increased transparency in administration
•    Greater convenience to citizens and businesses
•    Cost reductions and revenue growth
•    Increased legitimacy of government
•    Flattens organisational structure (less hierarchic)
•    Reduces paperwork and red-tapism in the administrative process which results in better planning and coordination between different levels of government
•    Improved relations between the public authorities and civil society
•    Re-structuring of administrative processes

Who should take the E-Governance Exam?
•    Sales professionals
•    Business owners
•    Entrepreneurs
•    Innovators
•    Anyone who wants to assess their skills
•    Sales managers and senior executives
•    Recruitment consultants
•    Professionals working in outsourced companies responsible for sales
•    Any professional with skills and knowledge on back office
•    Anyone interested in the management of contracts
•    Anyone who wants to learn the skills required to address contract management
•    Individuals who encounters contracts within their day-to-day job
•    Students
•    Newcomers to the industry

E-Governance Certification Course Outline

1. E-governance Models
2. Government-to-Citizens (G2C)
3. Government-to-Business (G2B)
4. Government-to- Government (G2G)
5. Government-to- Employees (G2E)
6. Vision and Strategy
7. Issues and Challenges
8. Implementation
9. Managing E-Government
10. Monitoring and Evaluation
11. E-Government Project Life Cycle
12. Regulations and Compliance