Practice Exam
Certificate in ERP and CRM

Certificate in ERP and CRM

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Certificate in ERP and CRM

ERP stands for Enterprise Resource Planning, and it provides businesses with a centralized system to handle everyday tasks like accounting, payroll, production, and logistics. It improves efficiency and reduces errors by connecting all departments through one platform.

CRM, or Customer Relationship Management, focuses on building and maintaining strong customer connections. It helps companies track leads, manage client data, and improve sales performance. While ERP improves how a business runs internally, CRM strengthens how it interacts externally with customers—making both essential for business success.

Who should take the Exam?

This exam is ideal for:

  • ERP Consultants
  • CRM Specialists
  • Business Analysts
  • IT Professionals
  • Project Managers
  • Sales and Marketing Executives
  • Finance and Operations Managers

Skills Required

  • Basic business process knowledge
  • Understanding of databases and IT systems
  • Analytical and problem-solving skills
  • Communication and customer-handling ability

Course Outline

Domain 1 - Introduction to ERP and CRM

Domain 2 - ERP Systems Overview

Domain 3 - CRM Systems Overview

Domain 4 - ERP + CRM Integration

Domain 5 - Implementation of ERP and CRM

Domain 6 - Technology in ERP and CRM

Domain 7 - Future of ERP and CRM

Key Features

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Certificate in ERP and CRM FAQs

Students, IT professionals, and business managers interested in ERP and CRM systems.

 

Yes, ERP and CRM skills are in demand worldwide.

Yes, it is suitable for business and management professionals too.

Cost, training, and change management.

Very strong, as companies increasingly rely on digital systems.

No, small and medium businesses also use ERP systems.

By improving customer relationships, boosting sales, and enhancing service.

Yes, the certification introduces leading ERP and CRM tools.

No, ERP focuses on internal processes while CRM manages external customer relations.

Yes, it strengthens skills in managing leads, customers, and sales pipelines.

Yes, it includes functional concepts and system usage.

ERP Consultant, CRM Specialist, Business Analyst, and Project Manager.

No, beginners can start with ERP and CRM certification.

Knowledge of ERP/CRM modules, process automation, and customer management.

Manufacturing, IT, Retail, Banking, Healthcare, and E-commerce.