Certificate in Grievance Handling

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Grievance Handling


About Grievance Handling
A grievance is any dissatisfaction or feeling of injustice having a connection with one’s employment situ­ation which is brought to the attention of management. Speaking broadly, a grievance is any dissatisfac­tion that adversely affects organizational relations and productivity.

A grievance handling system serves as an outlet for employee frustrations, discontents, and gripes like a pressure release valve on a steam boiler. Employees do not have to keep their frustrations bottled up until eventually, discontent causes an explosion.


Why is Grievance Handling important?
A grievance process is designed to give employees and employers a fair and objective system to raise and review serious issues and complaints without bias.


Who should take the Grievance Handling Exam?
•    Human Resource professionals
•    Business owners or Entrepreneurs
•    Anyone who wants to assess their grievance handling skills
•    HR managers and senior executives
•    Human Resource consultants
•    Professionals working in outsourced companies responsible for human resources
•    Anyone interested in grievance handling

Grievance Handling Certification Course Outline
1. Grievance Handling
2. Discipline
3. Employee Exit
4. Industrial Disputes

 

Certificate in Grievance Handling FAQs

Grievance handling is the management of handling employee dissatisfaction or complaints, it can favouritism, workplace harassment, or wage deduction. If company establishing a formal grievance handling procedures, they provides a safe environment to employees to raise their concerns.

  • Active listening
  • Attention to detail
  • Sensitivity and tact
  • Inclusive language
  • Calm demeanour

Following are the effective ways to grievance handling 

  • Create the system
  • Acknowledge the grievance
  • Investigate
  • Hold the formal meeting
  • Take your decision and act accordingly
  • Appeal process
  • Review the situation
  • Uproot the main cause of grievance