Certificate in IT Support

Some of the major roles and responsibilities of a certified IT Support Professional are as follow:

• To begin with, installing and configuring computer hardware, software, systems, networks, printers and scanners

• Monitoring and maintaining computer systems and its networks

• Responding in a systematic manner to service issues and requests

• Provide technical support across the company

• Repairing and replacing equipment as per requirement

• Training more junior employees

• Maintaining databases and ensuring system security.

• Keeping an eye on technological advancements and trends in IT support

IT Support professionals play a vital role in maintaining the hardware and software and improving the IT systems in a more advanced way. Moreover, they provide the organizations with useful information to support and improve the activities.

With the increase in demand for IT Professionals, more companies are hiring certified candidates in various industries like in:

• Banks, schools, corporate, travel, hotel management and tourism.

• Major recruiters include Tata Consultancy Services Ltd, Wipro, Tech Mahindra, Satyam, HCL, IBM services.

The IT Support exam cover topics including - 

• Electronics basics

• Computer Basics

• Introducing Hardware

• Chassis Or Cabinet

• Motherboard

• Processor

• Memory

• Storage Devices

• Display Devices

• Keyboard & Mouse

• Printers

• Peripherals Devices

• Laptop