ITIL 4 Specialist: Create, Deliver and Support (CDS)

ITIL 4 Specialist: Create, Deliver and Support (CDS)

The ITIL 4 Specialist: Create, Deliver and Support (CDS) certification focuses on the integration of service management practices for effective delivery and support of services. It emphasizes designing and transitioning services, delivering value to customers, and supporting services effectively. This certification enables professionals to enhance their knowledge of the key elements and practices necessary to create, deliver, and support IT services within a modern, agile, and collaborative business environment. The CDS certification is part of the ITIL 4 framework, which aims to provide an adaptable, scalable, and flexible approach to service management.
Why is ITIL 4 Specialist: Create, Deliver and Support (CDS) important?

• Provides in-depth knowledge of service design, delivery, and support practices.
• Focuses on integrating service management practices in real-world scenarios.
• Enhances skills to ensure efficient service transition and customer value.
• Supports the development of a collaborative culture within IT service management teams.
• Aids professionals in understanding modern IT service management strategies.
• Helps organizations align IT services with customer needs and business goals.
• Complements career progression within the IT service management domain.

Who should take the ITIL 4 Specialist: Create, Deliver and Support (CDS) Exam?

• IT Service Manager
• Service Delivery Manager
• Operations Manager
• Service Design Specialist
• ITIL Process Owner
• Change Manager
• Release Manager
• Service Support Manager
• Service Desk Manager
• IT Project Manager

ITIL 4 Specialist: Create, Deliver and Support (CDS) Certification Course Outline
The ITIL 4 Specialist: Create, Deliver and Support (CDS) Certification covers the following topics -

Module 1 Introduction to Create, Deliver, and Support
Module 2 The Evolution of Professionalism in IT and Service Management
Module 3 Using Information and Technology to Create, Deliver, and Support Services
Module 4 Value Streams to Create, Deliver, and Support Services
Module 5 Practices for CDS
Module 6. Prioritizing and Managing Work