Microsoft Dynamics 365 for Customer Service (MB-230) Exam

Candidates perform designing and implementing service management visualizations and reports provided by and in collaboration with the Solution Architect. Also, candidates collaborate with the Dynamics 365 administrator to implement and upgrade Power platform components, including knowledge base and Forms Pro.

In this exam the main highlighted areas are: • Perform configuration (25-30%) • Manage cases and the knowledge base (30-35%) • Manage queues, entitlements, and SLAs (25-30%) • Configure voice of the customer (15-20%)

This exam is best fit for the Microsoft Dynamics 365 functional consultants with having knowledge in meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk.

This exam will cost you $165 USD including the additional taxes.

This is exam is intended for Microsoft Dynamics 365 functional consultants with Customer Service skills.

To become Microsoft certified Dynamics 365 Customer Service Functional Consultant Associate you have to pass MB 200 and MB 230 exam.

Microsoft certification contains 40-60 questions which need to be completed in 120 minutes.

Candidates for this exam must have strong applied knowledge meeting user needs through the Dynamics 365 Customer Service, including in-depth understanding of cases, knowledge base, queues, entitlements, Service Level Agreements (SLAs), visualizations, and Unified Service Desk. Candidates should understand the industry terminology, priorities, standards, methodologies, customer service operations, and best practices.

MB-230 is intended for Dynamics 365 functional consultants with customer service expertise who are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction. In this exam, Candidates performs designing and implementation of service management visualizations and reports provided by and in collaboration with the Solution Architect.

You will get 120 minutes to complete the exam.

In a year the candidate can give exam only five times and after then the candidate is eligible for the exam after 12 months. The 12 months period will start the day of the fifth unsuccessful exam. After giving the first exam if the candidate did not pass then they should have to wait at least a day to give second test.

Yes, you will be given access to the practice sets which will be available once you have registered for the course.

Yes you will be provided with full assistance with our team of experts, who keeps on updating the tips and tricks regarding the exam on our blog.

Skilr gives you the option to take a free practice test with different and unique questions before purchasing the complete test.

At Skilr you will get a Unique sets of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.

Skilr training course is designed to give you all of the skill-sets necessary to successfully complete the required projects and help you pass MB-230 exam in your first attempt.