Microsoft Dynamics 365 for Field Service (Exam MB-240) Exam

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Microsoft Dynamics 365 for Field Service (Exam MB-240) Exam

The MB-240: Microsoft Dynamics 365 for Field Service exam validates a candidate’s ability to configure, manage, and optimize field service operations using Microsoft Dynamics 365 Field Service. This exam is specifically designed for functional consultants who are responsible for implementing solutions that:

  • Schedule resources to meet customer requirements
  • Optimize resource utilization by aligning skills, location, and availability
  • Empower frontline workers with the tools and information needed to deliver outstanding service
  • Maintain service histories of customer assets

Who Should Take This Exam?

This certification is best suited for professionals such as:

  • Dynamics 365 Functional Consultants – Individuals specializing in implementing and configuring Field Service solutions.
  • Field Service Dispatchers – Those who manage and optimize field service resources and workflows within Dynamics 365.
  • Service Delivery Managers – Professionals seeking to validate their expertise in leveraging Dynamics 365 Field Service to enhance service delivery and customer satisfaction.

Course Structure

The Microsoft Dynamics 365 for Field Service (Exam MB-240) Exam covers the latest exam updates and topics -

  • Configuring field service applications (20–25%)

  • Managing work orders and customer assets (25–30%)

  • Scheduling and dispatching work orders (15–20%)

  • Managing the Field Service mobile app (5–10%)

  • Managing inventory and purchasing by using the built-in inventory management system (5–10%)

  • Implementing Microsoft Power Platform (5–10%)

Microsoft Dynamics 365 for Field Service (Exam MB-240) Exam FAQs

You will get 120 minutes to complete the exam.

To become Microsoft certified Dynamics 365 Field Service Functional Consultant Associate you have to pass MB 200 and MB 240 exam.

In this, the candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional needed customizations. They also configure and deploy the Field Service application in conjunction with the core customer service application.

In this exam the main highlighted areas are: • Configuring field service applications (20-25%) • Managing work orders (15-20%) • Scheduling and dispatching work orders (20-25%) • Managing field service mobility (10-15%) • Managing inventory and purchasing (10-15%) • Managing assets and agreements (10-15%)

Candidates must have knowledge of configuring and customizing components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile app.

In a year the candidate can give exam only five times and after then the candidate is eligible for the exam after 12 months. The 12 months period will start the day of the fifth unsuccessful exam. After giving the first exam if the candidate did not pass then they should have to wait at least a day to give the second test.

This exam will cost you $165 USD including the additional taxes.

This is exam is intended for Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service skills.

This exam is best fit for the Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service skills to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles and field service settings.

Microsoft certification contains 40-60 questions which need to be completed in 120 minutes.

MB-240 is designed for candidates who are Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service skills. In this exam, they implement solutions that manage resources that complete the field service lifecycle. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.

Skilr gives you option to take free practice test with different and unique questions before purchasing the complete test.

Yes you will be provided with full assistance with our team of experts, who keeps on updating the tips and tricks regarding the exam on our blog.

At Skilr you will get a Unique sets of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.

Skilr training course is designed to give you all of the skill-sets necessary to successfully complete the required projects and help you pass MB-240 exam in your first attempt.