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Microsoft Dynamics 365 for Field Service (Exam MB-240) Exam

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Microsoft Dynamics 365 for Field Service (Exam MB-240) Exam

The Microsoft Dynamics 365 for Field Service (MB-240) exam validates your ability to configure, manage, and optimize field service operations using Microsoft Dynamics 365 for Field Service.  

Who Should Take This Exam?

This certification is ideal for:

  • Dynamics 365 Functional Consultants: Those focusing on implementing and configuring Dynamics 365 for Field Service solutions.
  • Field Service Dispatchers: Individuals seeking to validate their knowledge in managing field service resources and workflows within Dynamics 365.
  • Service Delivery Managers: Professionals aiming to demonstrate their understanding of Dynamics 365 for Field Service functionalities to optimize service delivery.

Course Outline

The important topics covered in this MB-240 exam covers latest exam updates and topics -

  • Configure field service applications (15-20%)
  • managing work orders (15-20%)
  • Schedule and dispatch work orders (25-30%)
  • managing field service mobility (10-15%)
  • managing inventory and purchasing (5-10%)
  • Implement Connected Field Service (10-15%)


Microsoft Dynamics 365 for Field Service (Exam MB-240) Exam FAQs

In a year the candidate can give exam only five times and after then the candidate is eligible for the exam after 12 months. The 12 months period will start the day of the fifth unsuccessful exam. After giving the first exam if the candidate did not pass then they should have to wait at least a day to give the second test.

This exam is best fit for the Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service skills to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles and field service settings.

This exam will cost you $165 USD including the additional taxes.

Microsoft certification contains 40-60 questions which need to be completed in 120 minutes.

This is exam is intended for Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service skills.

In this exam the main highlighted areas are: • Configuring field service applications (20-25%) • Managing work orders (15-20%) • Scheduling and dispatching work orders (20-25%) • Managing field service mobility (10-15%) • Managing inventory and purchasing (10-15%) • Managing assets and agreements (10-15%)

In this, the candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additional needed customizations. They also configure and deploy the Field Service application in conjunction with the core customer service application.

Candidates must have knowledge of configuring and customizing components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and configuration of the Field Service Mobile app.

To become Microsoft certified Dynamics 365 Field Service Functional Consultant Associate you have to pass MB 200 and MB 240 exam.

MB-240 is designed for candidates who are Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service skills. In this exam, they implement solutions that manage resources that complete the field service lifecycle. Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.

You will get 120 minutes to complete the exam.

At Testpreptraining you will get a Unique sets of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.

Yes you will be provided with full assistance with our team of experts, who keeps on updating the tips and tricks regarding the exam on our blog.

Testpreptraining training course is designed to give you all of the skill-sets necessary to successfully complete the required projects and help you pass MB-240 exam in your first attempt.

Testpreptraining gives you option to take free practice test with different and unique questions before purchasing the complete test.