Certificate in Operator Services

The exam includes 60 multiple‑choice questions and 5 scenario‑based case studies. You have 90 minutes to complete it.

Call operators, telecom support staff, customer‑service representatives, and anyone involved in operator‑assisted telephony.

Basic exposure to phone systems and operator consoles is helpful, but foundational concepts are covered from the ground up.

Practice on PBX or IVR platforms, review call‑handling protocols, and study directory assistance and billing procedures.

A minimum score of 70% overall is required to earn certification.

Yes. You may retake it after a 14‑day waiting period.

Certification remains valid for three years. Renewal requires a brief refresher assessment.

Access to an operator console or a simulated IVR system, a telephone headset, and basic directory databases.

Yes. Scenario‑based tasks test your ability to route calls, handle directory requests, and manage billing codes.

It validates your operator‑service expertise, enhancing your credibility in telecom operations, customer support, and emergency dispatch roles.