C9560-656 - IBM SmartCloud Control Desk V7.5 Service Request Management Implementation

The IBM SmartCloud Control Desk V7.5 Service Request Management Implementation is a 90 minutes exam.

This certification exam is designed for an individual who is responsible for configuring service request management for an IBM SmartCloud Control Desk solution. This individual will be expected to perform these tasks with limited assistance from peers, product documentation, and support resources.

If you do not have or do not know your Candidate Testing ID, you can create a profile with Pearson VUE and select the No, I do not have a Candidate Testing ID option.

You can request a special accommodation by sending an email to IBM at certify@us.ibm.com.

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TestprepTraining provides unique sets of questions that will help you check your skills and knowledge in performing data analysis on Excel. These practice questions will help you increase your knowledge for better preparation of exam.

After the completion of your exam, the points you earned on each question are totaled and then compared with the cut score to determine whether the result is pass or fail.

The exam is available in English and Japanese language.

• Knowledge of Service Request Management infrastructure components within IBM SmartCloud Control Desk V7.5 -Skill level 3 • Knowledge of service request and service fulfillment management -Skill level 3 • Knowledge of application servers (WebSphere Application Server and WebLogic Server)-Skill level 2 • Knowledge of operating systems, networking, and firewall concepts-Skill level 1 • Knowledge of XML-Skill level 2 • Knowledge of SQL for supported databases -Skill level 2 • Knowledge of security (SSL, LDAP, data encryption, system user accounts, directory servers) -Skill level 2 • Knowledge of HTTP protocols -Skill level 1 • Knowledge of the ITIL roles for V3-Skill level 2 • Knowledge of administration of database and web server components - Skill level 1 • Knowledge of integration components - Skill level 1 • Knowledge of Jython scripts - Skill level 1

Yes testprep training offers free practice tests for the There are no prerequisites for IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam which can be used before the final purchase for complete test.

Once purchased, the practice exams can be access for the lifetime.

• System Setup and Configuration • Work with Operational Data • Configure Service Desk • Configure Service Catalogue • Integration

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Pearson VUE accepts Master Card, VISA, American Express and JC Bas well as vouchers.

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Yes. However, if you fail a proctored exam twice, you will need to wait 30 days (from the date of the first test) before retaking the exam.

If you have ever taken an IBM Certification or Mastery Test, you have a Candidate Testing ID. You can find your Candidate Testing ID on any previous IBM Testing Score Report or emails from the IBM Professional Certification Program.

You may access your score report by signing in to your account at www.pearsonvue.com/ibm using your username and password. When you take a test at a Pearson VUE Test Center, the test administrator will provide you with a printed score report before you leave the center.