VeriSM™ Essentials
VeriSM™ Essentials is an entry-level certification from VeriSM. The VeriSM™ Essentials certification provides basics of service management principles in a digital context. The VeriSM™ Essentials includes the concepts and practices for management of services with a holistic approach for integrating various service management methodologies. The certification enables professionals to showcase their skills in delivering value-driven services aligned with organizational goals.
Why is VeriSM™ Essentials important?
- Provides basic knowledge of service management principles.
- Enables a holistic and adaptable approach to service delivery.
- Integrates different methodologies .
- Globally recognized certificate well accepted by services industry
- Boosts career prospects for entry-level roles in service management.
- Certifies your knowledge of service management.
Who should take the VeriSM™ Essentials Exam?
- Service Desk Analysts
- IT Support Technicians
- Junior Service Managers
- Business Analysts
- Change Coordinators
- Project Coordinators
- Service Delivery Assistants
- Customer Service Representatives
- Operations Support Staff
- Digital Transformation Professionals
VeriSM™ Essentials Certification Course Outline
The VeriSM™ Essentials Certification covers the following topics -
1. The Service Organization
2. Service Culture
3. People and Organizational Structure
4. The VeriSM™ Model