VeriSM™ Plus
VeriSM™ Plus is an advanced certification offered by VeriSM that builds upon the foundational knowledge gained in the VeriSM™ Essentials certification. It is designed for professionals looking to deepen their understanding of service management in a digital environment. This certification emphasizes the application of the VeriSM model in real-world scenarios, focusing on how to create, deliver, and support services effectively while integrating various management practices and methodologies. VeriSM™ Plus prepares candidates to respond to the evolving needs of businesses and customers, ensuring they can contribute to service improvement and innovation within their organizations.
Why is VeriSM™ Plus important?
- Deepens knowledge of service management principles beyond the foundational level.
- Equips professionals with practical skills for implementing service management strategies.
- Emphasizes the integration of various methodologies and frameworks in service delivery.
- Addresses contemporary challenges in service management within digital contexts.
- Enhances career prospects for those aiming for advanced roles in service management.
Who should take the VeriSM™ Plus Exam?
- Service Managers
- IT Service Management Professionals
- Business Analysts
- Project Managers
- Change Managers
- Service Delivery Managers
- Operations Managers
- Digital Transformation Specialists
- Quality Assurance Managers
- Product Owners
VeriSM™ Plus Certification Course Outline
The VeriSM™ Plus Certification covers the following topics -
1. The Service Organization
2. People and Organizational Structure
3. The VeriSM™ Model
4. Progressive Practices
5. Innovative Technologies
6. Getting Started