Practice Exam
HDI Desktop Support Manager Certification Exam

HDI Desktop Support Manager Certification Exam

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HDI Desktop Support Manager Certification Exam

The HDI Desktop Support Manager Certification confirms that the desktop support manager has the essential knowledge of best practices and common approaches required to effectively oversee the operational and tactical aspects of a support organization, all while ensuring strategic alignment with the business's requirements.

Who should take the exam?

  • Experienced technical support professionals tasked with managing the day-to-day operations of desktop support, while also mastering critical performance and customer service strategies
  • Individuals preparing for the HDI Desktop Support Manager certification exam

Exam Course Outline 

The exam covers the given topics  - 

  • Unit 1: Overview of Desktop Support
  • Unit 2: Learn about Strategy
  • Unit 3: Understand IT Financial Management
  • Unit 4: Technology and Service Support
  • Unit 5: Learn Service Level Management
  • Unit 6: Metrics and Quality Assurance
  • Unit 7: Learn Desktop Support Processes
  • Unit 8: Leadership
  • Unit 9: Understand Workforce Management
  • Unit 10: Training and Retention
  • Unit 11: Promoting Desktop Support

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HDI Desktop Support Manager Certification Exam FAQs

Skillr gives you the option to take the free practise test with different and unique questions before purchasing the complete test.

Yes, you will be given access to the practice sets which will be available once you have registered for the course.

At skillr you will get a Unique set of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.

This certification verifies that the desktop support manager possesses the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business.

You will get full assistance in any query related to HDI Desktop Support Manager Exam exam when you prepare with our test series. There is a team of experts who will handle your query.

The candidates applying for this exam should know how to manage desktop support managers satisfy operational demands and build a support centre that aligns with the organization, adds value to the business, and delivers on its commitments.

In this exam the main highlighted areas are: • Unit 1: Desktop Support • Unit 2: Strategy • Unit 3: IT Financial Management • Unit 4: Technology and Service Support • Unit 5: Service Level Management • Unit 6: Metrics and Quality Assurance • Unit 7: Desktop Support Processes • Unit 8: Leadership • Unit 9: Workforce Management • Unit 10: Training and Retention • Unit 11: Promoting Desktop Support

Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee. For more information regarding this, you can contact us at our Helpdesk.

Yes, you will be provided with full assistance with our team of experts, who keeps on updating the tips and tricks regarding the exam on our blog.

The certification is suitable for the following candidates- • Experienced technical support professionals who must manage day-to-day functions of desktop support as well as master critical performance, and customer service strategies • Individuals who are preparing for the HDI Desktop Support Manager certification exam

Skillr training course is designed to give you all of the skill-sets necessary to successfully complete the required projects and help you pass the HDI Desktop Support Manager Exam exam in your first attempt.