Sales Retail

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Sales Retail

Sales Retail is the process of selling products or services to customers at stores, showrooms, or other retail outlets or e-commerce websites. Retail sales involve direct selling to the customer and where customer walks into the online or offline store to purchase product or service. It also involves customer service, product promotion, sales transactions, and inventory management. It aims to provide easy to access point of product or service with increased profits by better understanding customer needs by retail sales persons using sales techniques and product knowledge.

Certification in Sales Retail certifies your skills and knowledge in sales techniques, customer service, and retail management. This certification assess you in product knowledge, sales strategies, customer relationship management, and retail operations.
Why is Sales Retail certification important?

  • Demonstrates your proficiency in customer engagement, product knowledge, and sales techniques.
  • Increases your employability in the retail industry.
  • Enhances your career prospects in retail management roles.
  • Provides you a competitive edge in the job market, particularly in high-demand retail sectors.
  • Supports your professional development and continuous learning.
  • Increases your earning potential.
  • Builds your credibility and trust with customers.
  • Encourages your career growth opportunities.

Who should take the Sales Retail Exam?

  • Retail Sales Associate
  • Retail Manager
  • Sales Supervisor
  • Customer Service Representative
  • Sales Consultant
  • Retail Operations Manager
  • Sales Coordinator
  • Store Manager
  • Merchandiser
  • Retail Trainer
  • E-commerce Sales Specialist
  • Regional Sales Manager
  • Brand Ambassador
  • Key Account Manager
  • Product Specialist

Sales Retail Certification Course Outline
The course outline for Sales Retail certification is as below -

 

  • Introduction to Retail Sales
  • Customer Service and Relationship Building
  • Sales Techniques and Strategies
  • Retail Operations and Management
  • Product Knowledge and Specialization
  • Point of Sale (POS) Systems and Retail Technology
  • Sales Forecasting and Target Setting
  • Market Trends and Consumer Behavior
  • Communication and Negotiation Skills

Sales Retail FAQs

Some of the major roles and responsibilities of these professionals include the following:

• To close and open the store.

• They hire employees, manage, train, and motivate.

• Manage the work schedules of the employees.

• Develop short and long-term business plans and strategies.

• Set store sales targets, anticipate future sales volumes, and stick to sales quotas.

• Create and carry out promotions.

• Establishing and monitoring store budgets.

• Purchase things from merchants and providers, and work out terms with them.

• Analyse and organize your inventory.

• Make and keep attractive and accurate store displays.

• Organize and supervise product line evaluations.

Anyone with a bachelor’s degree in retail management with a master’s and doctorate degree in a reputed university can take this exam.

A retail business consists of bringing the customers into the retail business and obtaining things that they want. This is also known as retail management. The most important aspects of retail management include Customer relationship management, brand management, and sales management. It is essential to ensure a pleasurable customer experience and these professionals work towards customer satisfaction.

• Management skills

• Communication skills

• Retail management

• Analytical skills

• Interpersonal skills

 

• Retail manager

• Store manager

• Merchandiser

• Retail buyer

• Supply chain manager

• Defining the retail supply chain

• A changing world: moving toward comparative advantages

• Drivers of retail supply chain change

• Paths to the customer

• Product types – value to the customer

• Retail supply chain management – skills required

• The demand-driven supply chain

• Product tracking along retail supply chains

• Understanding supply chain costs

• Retail return