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Certificate in Sales Support

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Certificate in Sales Support

The Certificate in Sales Support equips individuals with the knowledge and skills necessary to provide effective support to a sales team. This program is ideal for those who want to pursue careers in customer service, account management, or other sales support roles.

Who Should Take This Exam?

This exam is ideal for:

  • Individuals with a background in customer service seeking to specialize in sales support.
  • Entry-level professionals interested in a career supporting a sales team.
  • Recent graduates looking to break into the sales industry in a support role.

Required Skills

To succeed in this field, you should possess:

  • Strong communication and interpersonal skills.
  • Excellent customer service skills and a focus on building positive relationships.
  • Ability to work independently and manage multiple tasks effectively.
  • Proficient in administrative skills and utilizing customer relationship management (CRM) software.
  • Understanding of the sales process and the needs of the sales team.

Importance of the Exam

Earning a Certificate in Sales Support demonstrates your qualifications to provide valuable support to a sales team. It validates your understanding of sales processes, customer service best practices, and the ability to use relevant sales tools. This certification can increase your job prospects in the sales industry.

Exam Course Outline

  • Sales Support Fundamentals
  • Customer Service for Sales Support
  • Administrative Skills for Sales Support
  • Communication & Collaboration in Sales
  • Sales Tools & Technology for Support

Certificate in Sales Support FAQs

  • Sales Process 
  • Getting Prepared to Make the Call
  • Creative Openings
  • Active Listening
  • Delivering Presentations
  • Managing the Sale
  • Handling Objections
  • Closing the Sale
  • Following Up
  • Setting Goals
  • Managing your Data
  • Managing Your Pipeline

  • Customer Care Executive
  • Customer Care Manager
  • Sales Development Rep (SDR)
  • Account Manager
  • Team Leader

Any support which helps you close the sales lead, it may consists of the materials, tools, and support to help the sales person.

Freshers/professional looking to build a career in sales support, or college graduate looking to update their sales/customer support skills. 

  • Good customer care skills.
  • Good Communication skills
  • Accuracy and attention
  • MS office skills
  • ability to work under pressure
  • administrative skills