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Salesforce Field Service Consultant

Salesforce Field Service Consultant

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Salesforce Field Service Consultant

The Salesforce Field Service Consultant is responsible for designing, implementing, and optimizing Salesforce Field Service solutions. This role focuses on setting up field service operations, configuring the Salesforce platform to manage work orders, dispatching, and mobile workforce management. The certification assess your skills to efficiently manage field operations, schedule and track service appointments, optimize resources, and deliver a seamless customer experience. The certification also validates your skills to tailor Salesforce Field Service to meet the specific needs of an organization, improving operational efficiency and service delivery.
Why is Salesforce Field Service Consultant important?

  • Configures Salesforce Field Service for managing on-site service teams and dispatch.
  • Ensures optimized resource scheduling and tracking of service appointments.
  • Improves customer service delivery by streamlining field operations.
  • Helps manage work orders, assets, inventory, and mobile workforce.
  • Ensures the seamless integration of Salesforce Field Service with CRM and other systems.
  • Provides insights through analytics and reporting to enhance field service performance.
  • Aligns field service processes with business goals for efficiency and profitability.

Who should take the Salesforce Field Service Consultant Exam?

  • Salesforce Field Service Consultant
  • Salesforce Administrator (with a focus on field operations)
  • Salesforce Business Analyst
  • Salesforce Solution Architect
  • Field Service Operations Manager
  • Service Delivery Manager
  • Customer Success Manager
  • IT Consultant for Field Operations

Salesforce Field Service Consultant Certification Course Outline
The Salesforce Field Service Consultant Certification covers the following topics -

1. Managing Resources: 16%
2. Managing Work Orders: 23%
3. Managing Scheduling and Optimization: 28%
4. Configuring Mobility: 10%
5. Managing Inventory: 8%
6. Managing Assets: 5%
7. Configuring Maintenance Plans: 5%
8. Permissions and Sharing: 5%
 

 

 

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Salesforce Field Service Consultant FAQs

Salesforce Field Service Consultant Certification can open the door to increased visibility, better opportunities, and new jobs in your industry. But before diving into your revision journey.

  • Consultant
  • Mobile Solution Designer
  • System Analyst
  • Technical Architect
  • Service Cloud Administrator
  • Field Service Operations Manager
  • Service Desk Manager

The exam covers the following modules in the course -

  • Managing Resources: 16%
  • Managing Work Orders: 23%
  • Managing Scheduling and Optimization: 28%
  • Configuring Mobility: 10%
  • Managing Inventory: 8%
  • Managing Assets: 5%
  • Configuring Maintenance Plans: 5%
  • Permissions and Sharing: 5%

60 multiple-choice/multiple-select questions

The Salesforce Certified Field Service Consultant must hold the following experience –

  • 1-2 years as a business analyst
  • 1+ years in the field services industry
  • 2+ years of services and support experience

To maintain your Salesforce Certification you need to complete the Administrator certification maintenance modules on Trailhead three times a year. Trailhead one time a year. So, keep a check on the available updates for your certification on the official website.

You need to score 63% to qualify for the exam.

Registration fee for the exam is 200 USD

The exam duration is 105 minutes.

The Salesforce exams can be scheduled either at an onsite proctored center or online with a virtual proctor through the salesforce testing partner, Kryterion Global Testing Solutions.

The retake exam fee is 100 USD plus applicable taxes as required per local law.

The exam can be taken up in two ways. It can either be offsite proctored or online proctored. Choose the one based on your schedule.

The Salesforce certifications are valid for a period of 3 years.

Develop expertise to become a qualified implementation consultant to build the ability to deploy Field Service  to an organization. Gather experience in implementing Salesforce Service Cloud and Field Service.

Prepare with Salesforce Field Service Consultant Interview Questions and Answers

Salesforce Certified Field Service  Consultant Online Tutorial focuses to design and deploy solutions that support customer business processes and requirements using the Field Service product.

You can refer to Recommended Training and References by Salesforce. Also, you can go for a practice test to boost your preparation.

Salesforce Field Service Consultant Preparation Guide