ServiceNow Certified System Administrator Practice Exam

The ServiceNow Certified System Administrator (CSA) certification shows that a person has a solid understanding of how the ServiceNow platform works. It proves they can manage and configure the platform, handle user accounts, maintain data, and support basic business processes. This certification is often the first step for anyone looking to build a career using ServiceNow tools in IT service management and digital workflows.

In simpler words, this certification means you know how to keep the ServiceNow system running smoothly. You learn how to set up accounts, fix common problems, and make sure everything on the platform is organized and working well. It’s like becoming the main caretaker of the ServiceNow system in an organization.

Who should take the Exam?

This exam is ideal for:

• System Administrators 
• Service Desk Agents 
• Technical Support Engineers 
• Fresh Graduates in IT 
• Junior Developers 
• Business Analysts 

Skills Required

• Basic knowledge of IT service management concepts
• Familiarity with databases and data management
• Problem-solving and analytical thinking
• Understanding of cloud-based systems
• Communication and collaboration skills

Knowledge Gained

• Managing users, roles, and groups in ServiceNow
• Understanding platform architecture and interface
• Configuring and customizing basic modules
• Handling tables, forms, and lists
• Monitoring system performance and updates
• Working with workflows and automation basics

Course Outline

The ServiceNow Certified System Administrator (CSA) Exam covers the following topics -