ServiceNow IT Operations Management Online Course
About the Course
ServiceNow IT Operations Management (ITOM) empowers organizations to manage their infrastructure and processes through intelligent automation. It comprises a suite of capabilities designed to optimize applications and enterprise infrastructure for high performance, enabling greater agility and service-level visibility across the organization.
This comprehensive video course, based on the Geneva release, takes a business-focused approach to IT operations—moving beyond internal IT processes to align IT activities with real business needs. You'll learn how to consolidate resource data into a single system of record and gain hands-on knowledge of key ITOM components such as Discovery, Orchestration, MID Server, and Cloud Management.
By the end of the course, you’ll be equipped to enhance service availability, gain real-time visibility into critical business services, and streamline operations—all from a unified, centralized dashboard.
Course Curriculum
Introduction to IT Operations Management in ServiceNow
- The Course Overview
- ServiceNow ITOM Overview
- Dependency Views and Cloud Management
- Discovery and Credentials
- MID Server
- Orchestration
- Service Mapping and Event Management
MID Server Essentials
- MID Server Architecture
- MID Server Configuration and Setup
- MID Server Installation
- Important MID Server Connection Parameters
Configuration Management Using ServiceNow Discovery
- Configuring Discovery
- Discovery Credentials Setup
- Probes and Sensors
Creating and Managing Dependency Views
- Dependency Views
- Creating a New Map Indicator
- Saving or Loading Dependency Map Views
Cloud Management
- Exploring Integration with Different Cloud Providers
- Configuring Amazon AWS Cloud
- Discover and View AWS Resources
- Integrating the Service Catalogs with Cloud Provisioning
Automation Using ServiceNow Orchestration
- Activating the Plugin from a Developer Instance
- Active Directory Orchestration
- Creating a Service Catalog Using Orchestration Workflow
Exploring Service Mapping
- Activating the Service Mapping Plugin
- Business Service Population
- Customizing Service Mapping
Monitoring Using Event Management
- Setting and Configuring Event Management
- Event Sources and Properties Setup
- Configuring a Connector Instance
- Event Mapping Rules and Filters
- Creating Event Field Mappings