ServiceNow IT Operations Management Online Course

ServiceNow IT Operations Management Online Course

About the Course

ServiceNow IT Operations Management (ITOM) empowers organizations to manage their infrastructure and processes through intelligent automation. It comprises a suite of capabilities designed to optimize applications and enterprise infrastructure for high performance, enabling greater agility and service-level visibility across the organization.

This comprehensive video course, based on the Geneva release, takes a business-focused approach to IT operations—moving beyond internal IT processes to align IT activities with real business needs. You'll learn how to consolidate resource data into a single system of record and gain hands-on knowledge of key ITOM components such as Discovery, Orchestration, MID Server, and Cloud Management.

By the end of the course, you’ll be equipped to enhance service availability, gain real-time visibility into critical business services, and streamline operations—all from a unified, centralized dashboard.

Who should take this Course?

The ServiceNow IT Operations Management (ITOM) Online Course is ideal for IT professionals, system administrators, and operations managers who want to learn how to optimize IT infrastructure, automate workflows, and improve service visibility using ServiceNow ITOM tools. It’s also suitable for those involved in managing IT services, cloud resources, and enterprise operations. Prior knowledge of IT service management (ITSM), cloud platforms, and basic ServiceNow functionality is recommended for effective learning.

Course Curriculum

Introduction to IT Operations Management in ServiceNow

• The Course Overview
• ServiceNow ITOM Overview
• Dependency Views and Cloud Management
• Discovery and Credentials
• MID Server
• Orchestration
• Service Mapping and Event Management

MID Server Essentials

• MID Server Architecture
• MID Server Configuration and Setup
• MID Server Installation
• Important MID Server Connection Parameters

Configuration Management Using ServiceNow Discovery

• Configuring Discovery
• Discovery Credentials Setup
• Probes and Sensors

Creating and Managing Dependency Views

• Dependency Views
• Creating a New Map Indicator
• Saving or Loading Dependency Map Views

Cloud Management

• Exploring Integration with Different Cloud Providers
• Configuring Amazon AWS Cloud
• Discover and View AWS Resources
• Integrating the Service Catalogs with Cloud Provisioning

Automation Using ServiceNow Orchestration

• Activating the Plugin from a Developer Instance
• Active Directory Orchestration
• Creating a Service Catalog Using Orchestration Workflow

Exploring Service Mapping

• Activating the Service Mapping Plugin
• Business Service Population
• Customizing Service Mapping

Monitoring Using Event Management

• Setting and Configuring Event Management
• Event Sources and Properties Setup
• Configuring a Connector Instance
• Event Mapping Rules and Filters
• Creating Event Field Mappings