ServiceNow Micro-Certification – Predictive Intelligence
The ServiceNow Micro-Certification – Predictive Intelligence validates your fundamental understanding of using ServiceNow's Predictive Intelligence (PI) application to enhance service management processes.
Who should consider this Exam:
- IT professionals involved in implementing and using ServiceNow PI to streamline service management workflows.
- ServiceNow administrators seeking to expand their knowledge and configure basic PI features.
- Individuals new to ServiceNow PI looking to gain foundational knowledge and contribute to PI implementations.
Course Outline
The ServiceNow Micro-Certification – Predictive Intelligence Exam covers the following topics -
- Domain 1 - Overview of Predictive Intelligence architecture (10%)
- Domain 2 - Understanding Predictive Intelligence Frameworks (50%)
- Domain 3 - Understand the process of Predictive Intelligence implementation process (30%)
- Domain 4 - Training the ServiceNow instance (10%)