Social skills is the skills or ability of interaction of individuals with others. These skills involve communication, empathy, active listening, conflict resolution, and emotional intelligence. Social skills help you develop positive relationships, personally and professionally. They focus on non-verbal communication, social cues, and adapting to different social settings. These skills help in teamwork, and leadership.
Certification in Social Skills certifies your skills and knowledge in social interactions and communication. This certification assess you in emotional intelligence, active listening, conflict management, public speaking, and teamwork. Why is Social Skills certification important?
The certification validates your skills and knowledge of interpersonal skills, and relationship-building.
Helps you manage social situations.
Supports your personal growth, making individuals more adaptable in various social contexts.
Valuable for you in customer service, sales, management, and leadership roles.
Facilitates your career advancement by improving networking abilities and building rapport.
Boosts your emotional intelligence, contributing to better self-awareness and empathy.
Shows your commitment to continuous personal and professional development.
Who should take the Social Skills Exam?
Customer Service Representatives
Sales Executives
Human Resources Managers
Team Leaders and Supervisors
Managers and Executives
Marketing Professionals
Counselors and Therapists
Public Relations Specialists
Teachers and Educators
Healthcare Professionals (Doctors, Nurses, etc.)
Leaders and Entrepreneurs
Skills Evaluated
Candidates taking the certification exam on the Social Skills is evaluated for the following skills:
Verbal and non-verbal communication
Active listening
Empathy
Conflict resolution and negotiation
Emotional intelligence
Maintain relationships
Persuasion and influence
Adaptability
Stress management
Collaboration
Public speaking skills.
Social Skills Certification Course Outline
The course outline for Social Skills certification is as below -
Domain 1 - Introduction to Social Skills
Importance of Social Skills in Personal and Professional Life
Types of Social Skills: Verbal, Non-Verbal, and Emotional
Social Skills and Their Impact on Interpersonal Relationships
Domain 2 - Effective Communication
Verbal Communication: Tone, Clarity, and Articulation
Non-Verbal Communication: Body Language, Eye Contact, and Gestures
Active Listening and Questioning Techniques
Domain 3 - Emotional Intelligence (EI)
Understanding EI and Its Role in Social Interactions
Self-awareness and Self-regulation Techniques
Empathy and Understanding Others' Emotions
Domain 4 - Building Rapport and Trust
Techniques for Building Rapport in Conversations
Establishing Trust and Credibility in Professional Settings
Networking Skills for Building Long-term Relationships
Domain 5 - Conflict Management and Resolution
Identifying and Addressing Conflict in Social Interactions
Negotiation Techniques for Conflict Resolution
Mediation and Compromise in Social Situations
Domain 6 - Collaboration and Teamwork
Building Effective Teams and Encouraging Cooperation
Delegating Tasks and Managing Group Dynamics
Resolving Disagreements in Group Settings
Domain 7 - Presentation and Public Speaking
Techniques for Public Speaking and Engaging an Audience
Creating Clear and Persuasive Presentations
Handling Questions and Audience Interactions
Domain 8 - Adaptability and Social Intelligence
Adapting to Different Social Contexts and Environments
Reading Social Cues and Adjusting Behavior
Understanding and Managing Social Hierarchies
Domain 9 - Influence and Persuasion in Social Interactions
Principles of Persuasion and Influence
Building Persuasive Arguments and Messaging
Overcoming Objections and Handling Resistance
Domain 10 - Stress Management and Handling Difficult Conversations
Managing Stress in Social Interactions
Techniques for Staying Calm and Focused in Tough Situations
Handling Difficult or High-pressure Conversations Effectively