Practice Exam
Technical Support

Technical Support

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Technical Support

 

The Technical Support exam evaluates a candidate's ability to provide effective assistance and troubleshooting for technical issues related to software, hardware, and networks. The exam covers essential skills such as problem-solving, customer service, and technical knowledge required to support and resolve technical problems efficiently.

 

Who should take the exam?

  • Aspiring Technical Support Specialists: Individuals seeking to enter the technical support field.
  • IT Professionals: Those looking to validate and enhance their technical support skills.
  • Help Desk Technicians: Professionals working in help desk environments who want to advance their careers.
  • Customer Support Representatives: Those in customer service roles who provide technical assistance.
  • Systems Administrators: IT professionals responsible for maintaining and supporting IT systems.

 

Course Outline

The Technical Support exam covers the following topics :-

  • Module 1: Introduction to Technical Support
  • Module 2: Understanding Customer Service Skills
  • Module 3: Understanding Problem-Solving Techniques
  • Module 4: Understanding Technical Knowledge - Software
  • Module 5: Understanding Technical Knowledge - Hardware
  • Module 6: Understanding Technical Knowledge - Networking
  • Module 7: Understanding Tools and Resources for Technical Support
  • Module 8: Understanding Documentation and Reporting
  • Module 9: Understanding Security and Compliance

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