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Certificate in Telecalling

Certificate in Telecalling

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Telecalling

Telecalling is the process of connecting with potential and existing customers on telephone for products or service of the company The practice is used in company for sales and customer service . It helps in lead generation, customer retention, and resolving issues being faced by the customer .

A certification in Telecalling validates your skills and knowledge in telephone-based communication, for sales or service. The certification assess you in managing customer queries, telephonic sales, and communication skills .

Why is Telecalling certification important?

  • The certification certifies your skills and knowledge of making sales by telephone.
  • Validates your communication skills.
  • Increases your credibility in the telecalling role.
  • Shows your skills to manage customer queries.
  • Improves your prospects for career advancement
  • Earn higher salaries compared to non-certified professionals..
  • Attests to your commitment to learning.

Who should take the Telecalling Exam?

  • Telecaller
  • Customer Service Representative
  • Telemarketing Executive
  • Call Center Agent
  • Sales Representative
  • Inside Sales Executive
  • Collection Specialist

Telecalling Certification Course Outline
The course outline for Telecalling certification is as below -

 

  • Introduction to Telecalling
  • Communication Skills
  • Customer Interaction
  • Telephonic Sales Techniques
  • Call Management
  • Professional Etiquette
  • CRM and Telecalling Tools
  • Compliance and Data Security

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Certificate in Telecalling FAQs

Benefits include enhanced communication and sales skills, improved job prospects, higher earning potential, and increased career growth opportunities.

Telecalling and customer service skills are highly in demand in industries like BPO, retail, and banking, with many companies seeking certified professionals.

Topics include communication skills, sales techniques, customer service best practices, call management, and customer query handling.

Suitable roles include Telecaller, Customer Support Representative, Telemarketing Executive, and Sales Associate.

The average salary ranges from INR 2,00,000 to INR 6,00,000 per year, depending on the role, industry, and experience.

It improves your employability, boosts your career growth, and opens up job opportunities with better pay and advancement prospects.

Certification helps improve your communication, sales, and customer service skills, making you more attractive to employers and increasing your chances of landing better job roles.

Skills tested include communication, sales, customer query handling, persuasion, call management, and conflict resolution.

Companies in BPO, retail, telecom, banking, and insurance sectors, such as Infosys, Wipro, HDFC Bank, and Vodafone, often hire certified telecalling professionals.

Job roles include Telecaller, Customer Service Representative, Sales Executive, Call Center Agent, and Telemarketing Associate.