Telesales

Telesales

The Telesales exam evaluates the knowledge and skills necessary for effectively selling products or services over the phone. This exam covers key areas such as communication techniques, customer relationship management, sales strategies, and handling objections. It is designed for individuals who aim to build or validate their expertise in telesales, ensuring they can successfully close deals and maintain positive customer relationships.

Who should take the exam?

• Aspiring telesales professionals seeking to enter the field.
• Current telesales representatives aiming to validate and enhance their skills.
• Sales managers looking to train and certify their team members.
• Customer service representatives transitioning into sales roles.

Course Outline

The Telesales exam covers the following topics :-

• Module 1: Introduction to Telesales
• Module 2: Understanding Communication Techniques
• Module 3: Understanding Sales Strategies
• Module 4: Understanding Customer Relationship Management
• Module 5: Understanding Objection Handling
• Module 6: Understanding Product Knowledge
• Module 7: Understanding Closing Techniques
• Module 8: Understanding Legal and Ethical Considerations
• Module 9: Understanding Performance Measurement and Improvement