Total Quality Management
Total Quality Management (TQM) refers to the practice of implementing
quality on holistically in a company by developing and implementing an
quality culture in all aspects of processes in the company. The practice
focuses continuous improvement to deliver high-quality products and
services
by involving all internal and external entities. TQM results in
increased customer satisfaction, employee involvement,
and data-driven decision-making. It uses various quality and statistical
tools and techniques.
Certification in Total Quality Management (TQM) attests to your skills and knowledge in applying TQM
tools and techniques. This certification assess you in quality control, continuous
improvement, team collaboration, and performance measurement.
Why is Total Quality Management certification important?
- Validates your knowledge and expertise in quality management.
- Enhances your career opportunities in roles quality related roles.
- Demonstrates your ability to improve business processes.
- Helps companies improve customer satisfaction by certified professionals.
- Provides you a competitive advantage in continuous improvement jobs.
- Ensures your understanding of TQM tools, and methods.
- Facilitates your career progression into managerial or leadership roles.
Who should take the Total Quality Management Exam?
- Quality Assurance Manager
- Quality Control Specialist
- Process Improvement Manager
- Operations Manager
- Continuous Improvement Consultant
- Project Manager
- Business Analyst
- Production Manager
- Manufacturing Engineer
- Customer Service Manager
Total Quality Management Certification Course Outline
The course outline for Total Quality Management certification is as below -
Total Quality Management FAQs
What are the roles and responsibilities of these professionals?
Some of the major roles and responsibilities of these professionals include the following:
• Upgrade and improve the processes and systems to ensure the best quality products
• Designs processes and systems based on customer feedback.
• Detecting and reducing maximum possible errors.
• Streamline supply chain management, and upgrade services
• Improve the quality of a firm’s outputs, including goods and services
• Hold all events involved in the production process that are accountable for the complete quality of the final product or service.
What skills are required for this exam?
• Communication skills
• Technical skills
• Management skills
• Analytical skills
• Problem-solving and decision-making
What are the exam objectives?
• Learning TQM and Quality Basics
• Learning Models and Frameworks for TQM
• Learning Planning – Policy, Strategy and Goal Deployment
• Learning Design for Quality
• Performance Measurement Frameworks
• Strategic Quality Management
• Learning Self-Assessment, Audits and Reviews
• Learning Statistical Process Control
• Process Management & Human Resource Management
• Implementing TQM
Who is a TQM professional?
Quality management basically refers to the process of ensuring that the goods and services provided to the customers are of the highest quality to ensure complete customer satisfaction. It consists of factors like efficiency, reliability, and longevity that are used all together to assess a product’s quality. These quality management professionals work towards the same to achieve the ultimate goal of achieving customer satisfaction that is both cost and quality efficient.
Who is the target audience for this exam?
candidates who is seeking a career in the quality sector must take this exam to attain the basics of the TQM professional. Moreover, you should have a bachelor’s degree in a related field to take this exam.
What are the career prospects after completing the exam successfully?
• Quality control inspector
• Quality assurance inspector/personnel
• Quality control manager