Practice Exam
Total Quality Management

Total Quality Management

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Total Quality Management

Total Quality Management (TQM) refers to the practice of implementing quality on holistically in a company by developing and implementing an quality culture in all aspects of processes in the company. The practice focuses continuous improvement to deliver high-quality products and services by involving all internal and external entities. TQM results in increased customer satisfaction, employee involvement, and data-driven decision-making. It uses various quality and statistical tools and techniques.

Certification in Total Quality Management (TQM) attests to your skills and knowledge in applying TQM tools and techniques. This certification assess you in quality control, continuous improvement, team collaboration, and performance measurement.
Why is Total Quality Management certification important?

  • Validates your knowledge and expertise in quality management.
  • Enhances your career opportunities in roles quality related roles.
  • Demonstrates your ability to improve business processes.
  • Helps companies improve customer satisfaction by certified professionals.
  • Provides you a competitive advantage in continuous improvement jobs.
  • Ensures your understanding of TQM tools, and methods.
  • Facilitates your career progression into managerial or leadership roles.

Who should take the Total Quality Management Exam?

  • Quality Assurance Manager
  • Quality Control Specialist
  • Process Improvement Manager
  • Operations Manager
  • Continuous Improvement Consultant
  • Project Manager
  • Business Analyst
  • Production Manager
  • Manufacturing Engineer
  • Customer Service Manager

Total Quality Management Certification Course Outline
The course outline for Total Quality Management certification is as below -

 

  • Introduction to TQM
  • Quality Management Systems (QMS)
  • Process Management and Improvement
  • Quality Tools and Techniques
  • Customer Focus and Satisfaction
  • Employee Involvement and Teamwork
  • Statistical Process Control (SPC) and Six Sigma
  • Leadership and Strategic Alignment
  • Problem Solving and Root Cause Analysis

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Total Quality Management FAQs

Quality management basically refers to the process of ensuring that the goods and services provided to the customers are of the highest quality to ensure complete customer satisfaction. It consists of factors like efficiency, reliability, and longevity that are used all together to assess a product’s quality. These quality management professionals work towards the same to achieve the ultimate goal of achieving customer satisfaction that is both cost and quality efficient.

• Quality control inspector

• Quality assurance inspector/personnel

• Quality control manager

 

• Communication skills

• Technical skills

• Management skills

• Analytical skills

• Problem-solving and decision-making

 

Some of the major roles and responsibilities of these professionals include the following:

• Upgrade and improve the processes and systems to ensure the best quality products 

• Designs processes and systems based on customer feedback.

• Detecting and reducing maximum possible errors.

• Streamline supply chain management, and upgrade services

• Improve the quality of a firm’s outputs, including goods and services

• Hold all events involved in the production process that are accountable for the complete quality of the final product or service.

 

• Learning TQM and Quality Basics

• Learning Models and Frameworks for TQM

• Learning Planning – Policy, Strategy and Goal Deployment

• Learning Design for Quality

• Performance Measurement Frameworks

• Strategic Quality Management

• Learning Self-Assessment, Audits and Reviews

• Learning Statistical Process Control

• Process Management & Human Resource Management

• Implementing TQM

candidates who is seeking a career in the quality sector must take this exam to attain the basics of the TQM professional. Moreover, you should have a bachelor’s degree in a related field to take this exam.