Troubleshooting Microsoft Exchange Online (MS-220) Practice Exam
Troubleshooting Microsoft Exchange Online (MS-220) Practice Exam
Troubleshooting Microsoft Exchange Online (MS-220) Practice Exam
The MS-220 exam, Troubleshooting Microsoft Exchange Online, is
designed for IT professionals responsible for diagnosing, resolving, and
troubleshooting issues related to Exchange Online in Microsoft 365
environments. It assesses candidates' abilities to handle various
technical problems that arise with email services, migration,
compliance, security, and performance in Exchange Online. Successfully
passing this exam validates the candidate's expertise in managing
complex troubleshooting scenarios in Exchange Online environments,
ensuring uninterrupted email and communication services for
organizations. Why is Troubleshooting Microsoft Exchange Online (MS-220) important?
Demonstrates advanced knowledge in identifying and resolving issues related to Microsoft Exchange Online.
Strengthens credentials for roles related to email administration and support.
Expands job opportunities in IT support, particularly for cloud-based email services.
Focuses on troubleshooting in Exchange Online, which is crucial for maintaining organizational communication.
Ensures candidates can manage compliance and security concerns in email communication systems.
Who should take the Troubleshooting Microsoft Exchange Online (MS-220) Exam?
Exchange Online Administrator
Microsoft 365 Support Engineer
Messaging Administrator
IT Systems Administrator
Help Desk Technician
Skills Evaluated
Candidates taking the certification exam on the Troubleshooting Microsoft Exchange Online (MS-220) is evaluated for the following skills:
Diagnosing and resolving Exchange Online configuration and connectivity issues.
Troubleshooting email flow, performance, and security issues.
Identifying and addressing mail migration problems.
Managing compliance and retention policies in Exchange Online.
Resolving issues related to email security and anti-spam/anti-malware protections.
Troubleshooting Microsoft Exchange Online (MS-220) Certification Course Outline The Troubleshooting Microsoft Exchange Online (MS-220) Certification covers the following topics -
1. Troubleshoot mail flow issues (20–25%)
Troubleshoot Exchange Online mail flow issues
Troubleshoot mail flow issues with external systems
Troubleshoot other mail flow issues
Troubleshoot issues reported by Microsoft Defender for Office 365
2. Troubleshoot compliance and retention issues (25–30%)
Troubleshoot compliance issues
Troubleshoot retention issues
Troubleshoot Microsoft Purview Message Encryption and S/MIME issues
Troubleshoot mailbox auditing issues
Troubleshoot journaling
3. Troubleshoot mail client issues (20–25%)
Troubleshoot connectivity and authentication issues