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Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS)

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Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS)

The Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS) certification is designed to validate a candidate's knowledge and skills in deploying, implementing, and troubleshooting Cisco Unified Contact Center Enterprise (UCCE) solutions. This certification focuses on essential technologies for call centers and customer service environments, including system architecture, configuration, scripting, and troubleshooting. It is intended for professionals who work with Cisco’s enterprise-level contact center solutions, ensuring that they can manage complex customer interactions, integrate various communication channels, and provide reliable support.
 

Why is Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS) important?

  • Validates expertise in deploying Cisco Unified Contact Center Enterprise (UCCE) solutions.
  • Ensures proficiency in designing and implementing contact center architecture.
  • Enhances the ability to configure and script customer interactions in UCCE environments.
  • Develops skills for troubleshooting issues within the contact center framework.
  • Prepares candidates to work with customer communication channels such as voice, email, and chat.
  • Certifies knowledge of integration with Cisco Unified Communications solutions.
  • Supports career advancement for IT professionals in customer support, help desks, and contact center environments.
  • Aligns with the growing need for skilled professionals to manage complex enterprise contact centers.

Who should take the Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS) Exam?

  • Contact Center Engineer
  • UCCE Administrator
  • Network Engineer (Contact Center solutions)
  • Unified Communications Engineer
  • Technical Support Engineer (UCCE)
  • Customer Experience Specialist
  • IT Specialist (Contact Centers)
  • Systems Integrator (UCCE Solutions)
  • Solutions Architect (Unified Communications)
  • Telephony Support Engineer

Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS) Certification Course Outline

The course outline for Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS) Certification is

1. Describe the Fault Tolerant Characteristics of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified Customer Voice Portal, Cisco Unified Intelligence Center, and Cisco Finesse - 14%
2. Describe the Installation Process for ICM Components of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse - 21%
3. Describe the Call Flow Scripting Process in Cisco Unified ICM and Cisco Unified CVP for the Cisco Unified Contact Center Enterprise Solution - 18%
4. Understanding Cisco Unified CCE Tools Including Cisco Unified ICM, Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse Tools - 16%
5. Identify Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse - 11%
6. Understanding Cisco Unified CCE Agent Supervision Issues and Considerations - 7%
7. Understanding Cisco Unified CCE Agent Supervision Issues and Considerations - 13%
 

 

 

Cisco Unified Contact Center Enterprise Specialist (600-460 UCCEIS) FAQs

Candidates who fail an Associate, Professional, or Specialist exam must wait a period of five calendar days, beginning the day after the failed attempt, before they may retest for the same exam. Once passed, a candidate must wait a minimum of 180 days before taking the same exam with an identical exam number.

Certification must be met prior to the certification expiration date. Individuals with expired certification(s) must repeat the entire certification exam process in order to regain their certification(s) status. As always, you can recertify by advancing to the next level of certifications, using continuing education credits or a combination of both.

You can give the exam in the English language.

For this exam, you will get 75 minutes to complete the exam.

For this exam candidates should have skills that include installing, setting up, configuring, and troubleshooting the solution.

You can register for the exam at Pearson VUE.

600-460 exam tests a candidate's knowledge of installing and deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions.

There will be 65-75 questions in the exam.

The important topics in this exam are: • Describe the Fault Tolerant Characteristics of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified Customer Voice Portal, Cisco Unified Intelligence Center, and Cisco Finesse (14%) • Describe the Installation Process for ICM Components of the Cisco Unified Contact Center Enterprise Solution including Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse (21%) • Describe the Call Flow Scripting Process in Cisco Unified ICM and Cisco Unified CVP for the Cisco Unified Contact Center Enterprise Solution (18%) • Understanding Cisco Unified CCE Tools Including Cisco Unified ICM, Cisco Unified CVP, Cisco Unified IC, and Cisco Finesse Tools (16%) • Identify Cisco Unified ICM, Cisco Unified CVP, and Cisco Finesse (11%) • Understanding Cisco Unified CCE Agent Supervision Issues and Considerations (7%) • Understanding Cisco Unified CCE Solution Call Flow Issues and Considerations (13%)

Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.

This exam will cost $300 USD.

This exam is the Specialist level exam.

600-460 UCCEIS is associated with the Cisco Unified Contact Center Enterprise Specialist.

Yes, we offer a 100% unconditional money back guarantee. In case you are not able to clear the exam for then you can request for the full refund. Please note that we only refund the cost of the product purchased from skillr and not the Exam cost.

Yes, skillr offers free practice tests for this exam which can be used before the final purchase for a complete test.

Yes, skillr offers email support for any certification related query while you are preparing for the exam using our practice exams. Your query will be handled by experts in due course.

Yes, our experts frequently blog about the tips and tricks for exam preparation.

Yes, we offer nearly 50% discount for the order of more than 10 products at a time. You can reach the skillr Helpdesk for more details. The member of the support staff will respond as soon as possible.