Back Office Support
About Back Office Support
The
back office is the main backbone of a business as it supports the front
office or customer-facing part of an organization. The back office
provides support for record maintenance, complying with local laws and
regulations, accounting, and IT support.
In most companies, the back office provides the following functions
• Corporate policy compliance
• Compliance with local laws and regulations
• Managing online and offline records
• Managing IT infrastructure for effective and efficient delivery of IT services
• Managing Finances
• Customer order management
• Technical support
Why is Back Office Support important?
Back Office support is crucial for a company as it is the backbone on which the front office functions.
The quality and service effectiveness provided by the back office support impacts
• Workflows
• Company’s productivity.
• Data security
• Customer satisfaction and delight
Who should take the Back Office Support Exam?
• Anyone who wants to assess their back office skills
• Any professional with skills and knowledge in back office
• Students
• Business owners and Entrepreneurs
Back Office Support Certification Course Outline
1. Back Office Management
2. Office Communications and Mailing
3. Records Management
4. Keyboard Skills
5. Word Processing - MS-Word 2013
6. Spreadsheet - MS-Excel 2013
7. Presentation Software - MS-PowerPoint 2013
8. Database
9. Networking and Internet
10. Hardware Troubleshooting