Certified Business Process Associate (CBPA)

Certified Business Process Associate (CBPA®) 

The Certified Business Process Associate (CBPA) is an entry-level certification tailored for individuals starting their journey in business process management (BPM). It validates that a person understands the fundamental concepts of how businesses organize, manage, and improve their processes to enhance efficiency and effectiveness. The certification equips newcomers with the essential terminology, principles, and frameworks used in process-centered organizations, providing a solid base for further advancement in BPM.

The CBPA certification proves that an individual knows how business processes operate and how to identify ways to make them better, saving both time and resources. It builds confidence and foundational skills for those aiming to pursue careers in process analysis, process mapping, or workflow management. This credential helps learners grasp how various parts of a company work together to meet overall objectives and create smoother operations.

Who should take the Exam?

This exam is ideal for:

• Fresh graduates looking to enter business operations or management
• Junior business analysts starting their careers
• Process coordinators or workflow assistants
• Team leaders wanting to understand process management
• IT support staff working with process automation tools
• Administrative professionals aiming to move into business analysis
• Entry-level consultants focusing on business improvements

Skills Required

• Basic understanding of business operations and functions
• Analytical and critical thinking abilities
• Good communication and documentation skills
• Interest in process mapping and workflow design
• Ability to identify problems and suggest improvements
• Teamwork and collaboration skills

Course Outline

The Certified Business Process Associate (CBPA) Exam covers the following topics - 

Domain 1: Overview of Business Process Management 13%
Domain 2: Understand Process Analysis 13%
Domain 3: Learn about Process Modeling 12%
Domain 4: Understand Process Design and Transformation 11%
Domain 5: Understand Process Performance Management 13%
Domain 6: Process Management Roles 7%
Domain 7: Understand Enterprise Process Management 10%
Domain 8: BPM Systems 9%