Change Management Practice Exam

About Change Management
Change management is defined as the methods and manners in which a company describes and implements change within both its internal and external processes.

Change management as a process in an organization usually includes
-    preparing and supporting employees
-    establishing the necessary steps for change
-    monitoring pre- and post-change activities to ensure successful implementation.

Any change can be challenging and often requires many levels of cooperation and may involve different independent entities within an organization. Developing a structured approach to change is critical to help ensure a beneficial transition while mitigating disruption.
Change management is the process of adapting to, controlling, and implementing change. This process can look different based on the type of change you are conducting.

The different levels of change management in an organization are
-    Organizational Change Management: How companies conduct transformations, such as altering the organizational hierarchy, introducing new processes, and integrating a new software
-    Project-Level Change Management: The strategies and plans that focus on changes to ensure a project achieves the intended goal
-    Individual Change Management: Managing the change of an individual person in order to help them grow in their role and/or achieve specific goals.

Change Management has gained immense popularity across the globe resulting in huge demand for certified professionals.

Why is Change Management important?
Change management is important for companies as it reduces the risk that a new system or other change will be rejected by the enterprise. It increases the teamwork required for the enterprise accept the change and operate more efficiently.
Creating a change management plan helps create smoother transitions.

Change management enables companies to
-    Proactively combat resistance to change
-    Set clear goals for changes and monitor results
-    Create strategies for implementing change effectively
-    Address and balance multiple aspects of change, such as people, processes, technology, etc.

If positive change is applied correctly, it helps to reduce waste and therefore reduce costs. Effective change management helps an organisation make smart choices and increase productivity, decreases risks, and helps to improve the profitability of an organisation.

Change Management certified professionals, executives and managers are in high demand in companies across the globe.

Important Change Management Principles
Important change management principles for successful implementation are
-    Create a sense of urgency: presenting the change as an urgent and exciting opportunity.
-    Roll out in phases: Breaking initiative into phases helps avoid too much change all at once.
-    Address resistance, and communicate the “what’s in it for me?” (WIIFM)
-    Use a variety of training methods
-    Establish change leaders
-    Ask for feedback

Who should take the Change Management Exam?
•    Managers and senior executives
•    Business owners
•    Anyone engaged in supply chain management, capacity management, operations management
•    Business consultants
•    Entrepreneurs
•    Change management consultants

Change Management Exam Objectives

Change Management exam focuses on assessing your skills and knowledge in concepts and application of managing change in organizational setup.

Change Management Exam Pre-requisite

There are no prerequisites for the change management exam. Candidate should be well versed  in managing change to clear the exam.


Change Management Certification Course Outline

1. Business Process Basics
1.1 What is a Business Process?
1.2 What are the Benefits of BPM?
1.3 Enterprise Organization
1.4 Process Management Styles
1.5 Business Strategy
1.6 Business Tactics
1.7 Organizational Mission and Objectives
1.8 Implementation of Strategy
1.9 Business Policy

2. Process Identification
2.1 Process Characteristics
2.2 Designation Phase
2.3 Evaluation Phase
2.4 Discovery Methods
2.5 As-Is and To-Be process

3. Process Modeling
3.1 Process Modeling Basics
3.2 Process Modeling Techniques
3.3 Bottom-Up and Top-Down Modeling
3.4 Branching and Merging
3.5 Managing Events
3.6 Managing Exceptions
3.7 Business Rules
3.8 Simulation Modeling

4. Process Analysis
4.1 Qualitative Process Analysis
4.2 Qualitative Process Analysis
4.3 Environmental Analysis
4.4 Competitor Analysis
4.5 Pestle Analysis
4.6 SWOT Analysis
4.7 Value Chain Analysis

5. Process Design
5.1 Design Principles
5.2 Design Methodologies

6. Change Management
6.1 Overview of Change Management
6.2 Recognizing Obstacles to Change
6.3 Introducing Change
6.4 Managing Change
6.5 Eight-Step Change Management Process
6.6 Strategies for Effective Implementation of Change
6.7 Leading Change
6.8 The Change Model
6.9 Leading through Change

Exam Format and Information
Certification name – Change Management Certification
Exam duration – 60 minutes
Exam type - Multiple Choice Questions
Eligibility / pre-requisite - None
Exam language - English
Exam format - Online
Passing score - 25
Exam Fees  - INR 1199