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CIS-Customer Service Management Exam

CIS-Customer Service Management Exam

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CIS-Customer Service Management Exam

The CIS-Customer Service Management (CIS-CSM) certification is offered by ServiceNow® and validates your expertise in implementing and configuring the ServiceNow Customer Service Management (CSM) application. It equips you with the knowledge and skills to optimize customer service operations within organizations leveraging the ServiceNow platform.

Who should consider the CIS-CSM Certification?

This certification is ideal for individuals seeking to:

  • Launch or advance their careers in IT service management, customer service, or related fields, specifically within the ServiceNow ecosystem.
  • Demonstrate their proficiency in implementing and configuring ServiceNow CSM for improved customer service delivery.
  • Gain a foundational understanding of key ServiceNow CSM functionalities and best practices.
  • Support organizations in streamlining customer service processes and enhancing customer satisfaction through the ServiceNow platform.

Course Outline

The important domains that the CIS-Customer Service Management Exam covers are: 

  • Understanding Engagement Methodology and Project Planning 10%
  • Understanding Customer Service Management System Setup and Configuration 50%
  • Understanding Customer Service Management Integration 15%
  • Understanding CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics 25%

Key Features

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CIS-Customer Service Management Exam FAQs

The CIS– Customer Service Management exam confirms that a successful candidate has the abilities, experiences, and essential knowledge to manage and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.

Skillr gives you the option to take the free practice test with different and unique questions before purchasing the complete test.

Yes, you will be given access to the practice sets which will be available once you have registered for the course.

After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate.

The CIS– Customer Service Management exam is free to ServiceNow customers, partners, representatives, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.

At skillr you will get a Unique set of questions shuffled with different levels which will help you check your skills and weak areas. Doing these questions will increase your knowledge to score better in the exam.

The important topics that the CIS-Customer Service Management exam covers are Engagement Methodology and Project Planning, Customer Service Management System Setup and Configuration, etc.

There are 60 questions in total in the CIS-Customer Service Management exam.

The questions of the CIS-Customer Service Management exam are available in the form of multiple choice.