Stay ahead by continuously learning and advancing your career.. Learn More

Certificate in Client Management

Practice Exam
Take Free Test


Client Management


About Client Management
Client management is a method of managing the relationship between a company and its customer base, regardless of the industry. Client management takes responsibility for all aspects of the working relationship between clients and the company to ensure the highest quality in terms of deliverables and client satisfaction.


Client management as a process involves following steps
•    Knowing the client’s needs and what they’re asking for –
•    Delivering on those needs and responding to their queries
•    Figuring out what the client needs before they know it
•    Having targeted communications that respond to client needs

Why is Client Management important?
Client management is crucial for retaining the present clients and adding more new clients.

Client management enables companies to
•    Act as liaisons between a company and its clients
•    Ensure excellent customer service and client satisfaction
•    Manage client relationships

Who should take the Client Management Exam?
•    Sales professionals
•    Business owners
•    Anyone who wants to assess their sales or client management skills
•    Entrepreneurs
•    Sales managers and senior executives
•    Sales consultants
•    Professionals working in outsourced companies responsible for sales

Client Management Certification Course Outline

1. Client Expectations
2. Client Needs
3. Client’s Perception
4. Client’s Attitudes
5. Client Focused Organization
6. Client Focused Interaction
7. Clients Listening and Tools
8. Client Handling

Certificate in Client Management FAQs

You can directly go to the certification exam page and register for the exam.

You will be required to re-register and appear for the exam. There is no limit on exam retake.

There will be 50 questions of 1 mark each

No there is no negative marking

You have to score 25/50 to pass the exam.

The result will be declared immediately on submission.

It will be a computer-based exam. The exam can be taken from anywhere around the world.