CRM Testing
About CRM Testing
CRM
testing is basic to the success of CRM activities. There are
essentially two general domains to test in a CRM system, they are – data
quality and data conversion, and functionality. CRM testing is the process of ensuring that the customer data included inside a CRM system is accurate and comprehensive.
The process of CRM evolution, often involves functional, integration, performance, security, usability testing, and regression testing.
Why is CRM Testing important?
CRM
testing scenarios, if established correctly, help to feed the business
intelligence and analytics and helps in reporting the modules with
correct inputs. Systems and departments including warehouses, customer service, sales, and operations must work together in complex processes. CRM testing is essential to determine whether these systems are managing important client data and advancing corporate goals successfully.
Who should take the CRM Testing Exam?
• Software testing or QA professionals
• Anyone who wants to assess their software testing skills
• Software testing or QA managers and senior executives
• Professionals working in outsourced companies responsible for software testing or QA
• Software testing or QA consultants
• Students
CRM Testing Certification Course Outline
1. Software Testing Basics
2. The Testing Process
3. Automated testing
4. Testing Artifacts
5. CRM Testing