Customer and Supply Chain Management
About Customer and Supply Chain Management
Supply
chain management is a conscious effort to run supply chains in the most
efficient and effective way possible. Such strategies include product
development, sourcing, production and logistics, each of which assists
in creating quality products and coordinating their flow to the
consumer.
The customer is a key figure in the supply chain and
their needs, values and opinions will affect the supplier decisions
buyers make.
Why are Customer and Supply Chain Management important?
Customers play an important role in the creation of supply chains.
The
customer expects great service. They’re giving you money to perfectly
satisfy their needs to get a product on time and in one piece. If a
problem does arise, they want your company to have the transparency to
show why it occurred, and what you’re going to do for them to fix it.
Especially in the modern climate, where a customer can blast your
company publicly on social media, your brand’s reputation is more
susceptible to damage from preventable supply chain mistakes than ever
before.
Benefits of effective supply chain management
• Better collaboration.
• Improved quality control.
• Higher efficiency rate.
• Keeping up with demand.
• Shipping optimization.
• Reduced overhead costs.
• Improved risk mitigation.
• Improved cash flow.
Who should take the Customer and Supply Chain Management Exam?
• Supply Chain or Logistics management professionals
• Anyone who wants to assess their SCM skills
• Supply Chain or Logistics management managers and senior executives
• SCM consultants
• Anyone interested in SCM and customer management
• Students
Customer and Supply Chain Management Certification Course Outline
1. Customer Service
2. Customer and Supply Chain Management
3. Supply Chain Design
4. Supply Chain Logistics
5. Supply Chain Operations
6. Supply Chain Planning
7. Supply Chain Sourcing
8. Supply Chain Management Strategy