Customer Support
About Customer Support
A variety of client services are included in customer support, which helps consumers use products correctly and economically. It covers assistance with product disposal as well as planning, installation, training, troubleshooting, and maintenance.
Why is Customer Support important?
Customer support is crucial because it allows for prompt and efficient customer query resolution, which increases customer satisfaction. Customer lifetime value, brand reputation, and customer retention are ultimately impacted by this.
Who should take the Customer Support Exam?
- People starting out in a customer service career
- Customer service representatives
- Graduates
- High-school passed out
Customer Support Certification Course Outline
- Why is Customer Service Important?
- The Psychology of Customer Service
- Understanding of Customer Service
- Response and Responsibility
- Empathy in Customer Service
- Clarification
Certificate in Customer Support Management FAQs
When will the result be declared?
The result will be declared immediately on submission.
What is the passing score for the Certification?
You have to score 25/50 to pass the exam.
How can I take the exam?
It will be a computer-based exam. The exam can be taken from anywhere around the world.
Is there any negative marking?
No there is no negative marking
How many questions will be there in the exam?
There will be 50 questions of 1 mark each
How to register for the exam?
You can directly go to the certification exam page and register for the exam.
What happens if I fail in the exam?
You will be required to re-register and appear for the exam. There is no limit on exam retake.