Engagement Management
About Engagement Management
Engagement
Management is a process that brings together client relations (sales
and support), project management, delivery and quality management to
satisfy clients. Engagement Management is a process that extends from
sales through the closing of an engagement. EM operates across multiple
projects and ongoing relationships.
Why is Engagement Management important?
Benefits include
• Go the Extra Mile to Achieve Company Success.
• Innovate at Workplace.
• Attract customers and employees.
• Infuse energy and positivity at workplace.
Who should take the Engagement Management Exam?
• Professionals
• Business owners
• Entrepreneurs
• Innovators
• Managers and senior executives
• Consultants
• Professionals working in outsourced companies responsible for Engagement Management
• Anyone interested in Engagement Management
• Anyone who wants to learn Engagement Management
Engagement Management Certification Course Outline
1. Communication Skills
2. Personality
3. Problem Solving
4. Process Control
Certificate in Engagement Management FAQs
What is engagement management?
It’s the process of managing client or stakeholder relationships to ensure successful project outcomes and business satisfaction.
Who should take this exam?
Professionals involved in consulting, project management, customer success, and account management.
Is prior experience necessary?
Some project or client-facing experience is helpful, but the course covers key foundational concepts as well.
What skills will I gain?
You’ll learn communication, planning, client management, risk handling, and value delivery skills.
What kind of jobs can this certification help with?
Engagement Manager, Client Relationship Manager, Project Lead, Program Manager, and Business Consultant.
Are freelance opportunities available?
Yes, consultants and freelancers benefit greatly from engagement management skills when working with clients.
Can this exam help freshers?
Yes, it introduces essential relationship management concepts useful in junior consulting or PM roles.
Is engagement management in demand?
Yes, especially in client-service sectors like IT, consulting, healthcare, and digital agencies.
Will I learn about project delivery in this exam?
Yes, the exam touches on execution and delivery from a relationship and value perspective.
Does this certification help with leadership roles?
Definitely, as managing engagements is key to higher managerial responsibilities.