IT Service Management
About IT Service Management
Information technology service management refers to the tasks carried out by an organization to plan, create, deliver, run, and oversee the information technology services made available to clients. Simply put, this is how IT teams to oversee the full supply of IT services to clients. This comprises all of the procedures and actions required to plan, produce, present, and provide IT services. The idea that IT should be provided as a service is at the heart of ITSM.
Why is IT Service Management important?
IT service management will assist in transforming enterprises from functional to extraordinary through enhanced operational efficiency, increased worker productivity, less risk, and higher customer satisfaction.
An organization's service delivery is more effective using ITSM. Additionally, it fits new products into the business and IT strategy of the corporation. Change management and automated services are both simpler. Finally, it facilitates end-user communication with the IT system.
Who should take the IT Service Management Exam?
- Students who require a basic understanding of the ITIL framework and want to understand how the ITIL framework can be used to enhance IT service management within their organizations
- IT professionals
- Anyone who has an interest in the ITIL framework
IT Service Management Certification Course Outline
- Understand the key concepts of service management
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management
- Understand the four dimensions of service management
- Understand the purpose and components of the ITIL service value system
- Understand the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of 15 ITIL practices