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Certificate in IT Service Management

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IT Service Management


About IT Service Management

Information technology service management refers to the tasks carried out by an organization to plan, create, deliver, run, and oversee the information technology services made available to clients. Simply put, this is how IT teams to oversee the full supply of IT services to clients. This comprises all of the procedures and actions required to plan, produce, present, and provide IT services. The idea that IT should be provided as a service is at the heart of ITSM.

Why is IT Service Management important?

IT service management will assist in transforming enterprises from functional to extraordinary through enhanced operational efficiency, increased worker productivity, less risk, and higher customer satisfaction.

An organization's service delivery is more effective using ITSM. Additionally, it fits new products into the business and IT strategy of the corporation. Change management and automated services are both simpler. Finally, it facilitates end-user communication with the IT system.

Who should take the IT Service Management Exam?

  • Students who require a basic understanding of the ITIL framework and want to understand how the ITIL framework can be used to enhance IT service management within their organizations
  • IT professionals
  • Anyone who has an interest in the ITIL framework

IT Service Management Certification Course Outline

  1. Understand the key concepts of service management
  2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  3. Understand the four dimensions of service management
  4. Understand the purpose and components of the ITIL service value system
  5. Understand the activities of the service value chain, and how they interconnect
  6. Know the purpose and key terms of 15 ITIL practices

Certificate in IT Service Management FAQs

The result will be declared immediately on submission.

It will be a computer-based exam. The exam can be taken from anywhere around the world.

You have to score 25/50 to pass the exam.

No there is no negative marking

There will be 50 questions of 1 mark each

You will be required to re-register and appear for the exam. There is no limit on exam retake.

You can directly go to the certification exam page and register for the exam.