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Certificate in IT Support

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IT Support


About IT Support

IT support is a type of technical support that offers help with a range of technical problems, including those involving computers, printers, networks, and other devices. Technical assistance is a sort of contact center customer service that businesses offer to help registered users with problems with their technical goods. Technical help, which was previously only available via phone, is now also available online or through chat.

Why is IT Support important?

Problems may be resolved quickly, simply, and even remotely with IT support. Additionally, technicians may significantly reduce the time it takes to set up new hires' accounts and systems, allowing you to get them up and running as soon as feasible.

Who should take the IT Support Exam?

  • Fresh graduates in IT colleges who want to start their IT career
  • IT people
  • Help desk technicians who want to expand their knowledge

IT Support Certification Course Outline

  1. Configure & Create Bootable USB for Windows Installation
  2. Machine Naming, Workgroup & Domain Join
  3. Configuring DHCP and Static IP Addresses
  4. Understanding Different Types of Printers
  5. How to Install Printers Drivers
  6. Troubleshooting Common Printers Problems
  7. Active Directory Basics
  8. Manage AD Users
  9. Getting The Most Needed Apps, Quick, Easy, and Latest Versions
  10. Remote Desktop Connection Manager
  11. What is inside a PC
  12. Troubleshooting Common Hardware Problems
  13. Upgrading Machines

Certificate in IT Support FAQs

The result will be declared immediately on submission.

It will be a computer-based exam. The exam can be taken from anywhere around the world.

You have to score 25/50 to pass the exam.

No there is no negative marking

There will be 50 questions of 1 mark each

You will be required to re-register and appear for the exam. There is no limit on exam retake.

You can directly go to the certification exam page and register for the exam.