IT Support
About IT Support
IT support is a type of technical support that offers help with a range of technical problems, including those involving computers, printers, networks, and other devices. Technical assistance is a sort of contact center customer service that businesses offer to help registered users with problems with their technical goods. Technical help, which was previously only available via phone, is now also available online or through chat.
Why is IT Support important?
Problems may be resolved quickly, simply, and even remotely with IT support. Additionally, technicians may significantly reduce the time it takes to set up new hires' accounts and systems, allowing you to get them up and running as soon as feasible.
Who should take the IT Support Exam?
- Fresh graduates in IT colleges who want to start their IT career
- IT people
- Help desk technicians who want to expand their knowledge
IT Support Certification Course Outline
- Configure & Create Bootable USB for Windows Installation
- Machine Naming, Workgroup & Domain Join
- Configuring DHCP and Static IP Addresses
- Understanding Different Types of Printers
- How to Install Printers Drivers
- Troubleshooting Common Printers Problems
- Active Directory Basics
- Manage AD Users
- Getting The Most Needed Apps, Quick, Easy, and Latest Versions
- Remote Desktop Connection Manager
- What is inside a PC
- Troubleshooting Common Hardware Problems
- Upgrading Machines