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Sales Basics

Sales Basics

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Sales Basics

At its core, Sales Basics is the foundation of how businesses interact with customers and encourage them to choose their products or services. It focuses on essential skills like approaching clients, handling objections, and creating value through effective communication. These fundamentals apply to both traditional and modern sales roles, making them highly versatile.

Learning Sales Basics equips individuals with practical techniques for influencing decisions and building customer trust. It’s not just about selling; it’s about understanding people, offering solutions, and creating win-win relationships. With these skills, learners can perform better in customer-facing roles and grow into leadership positions in sales.

Who should take the Exam?

This exam is ideal for:

  • Sales Executives
  • Business Development Associates
  • Customer Service Representatives
  • Retail Associates
  • Marketing & Sales Coordinators
  • Entrepreneurs & Startup Founders
  • Junior Account Managers

Skills Required

  • Good communication skills
  • Active listening and empathy
  • Confidence and adaptability
  • Interest in customer interactions

Course Outline

Domain 1 - Introduction to Sales

Domain 2 - Understanding the Customer

Domain 3 - Sales Process Basics

Domain 4 - Communication Skills in Sales

Domain 5 - Handling Objections

Domain 6 - Closing the Sale

Domain 7 - Relationship Building

Domain 8 - Sales Tools and Technology

Key Features

Accredited Certificate

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Instant Access

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Study anytime, anywhere, on laptop, tablet, or smartphone.

Expert-Curated Content

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24/7 Support

Support available round the clock whenever you need help.

Interactive & Engaging

Easy-to-follow content with practice exams and assessments.

Over 1.5M+ Learners Worldwide

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Sales Basics FAQs

Strong demand across industries, with opportunities in leadership and specialized sales roles.

Marketing and sales work hand-in-hand, so sales knowledge strengthens marketing effectiveness.

Yes, building relationships and trust is a key focus.

Sales executive, account manager, business development, or even marketing.

 

Yes, it introduces digital channels and modern sales tools.

 

No, it’s about solving customer problems and creating value.

 

Absolutely, customer service and sales often overlap.

 

Role-plays, real-world scenarios, and case studies.

Yes, it includes active listening, presenting, and persuasive communication.

 

Building customer trust, identifying needs, and closing deals.

Yes, entrepreneurs need sales skills to pitch ideas, win clients, and grow businesses.

Almost all industries — retail, IT, healthcare, finance, real estate, and more.

 

Sales teaches communication, persuasion, and relationship management — useful in many fields.

No, it is designed for both freshers and entry-level professionals.

 

It is for beginners and professionals looking to strengthen their sales skills.