Practice Exam
ServiceNow Certified System Administrator

ServiceNow Certified System Administrator

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ServiceNow Certified System Administrator Practice Exam

 

The ServiceNow Certified System Administrator (CSA) certification is an industry-recognized credential that demonstrates proficiency in navigating, configuring, and maintaining the ServiceNow platform. Earning this certification indicates that an individual can manage user accounts, maintain data integrity, support essential business workflows, and solve routine platform issues—all critical for smooth ServiceNow operations within an organization. The CSA is commonly the first certification for anyone aiming to develop a career working with ServiceNow in IT service management, automation, or digital process improvement.

Anyone with the CSA credential is equipped to keep the ServiceNow system organized and functional day-to-day—handling tasks like setting up new users, managing data, and troubleshooting problems as they arise. This certification signals that the person can be relied upon as a key caretaker of the ServiceNow environment, ensuring everything works efficiently and is properly maintained. For newcomers to the platform, CSA is an ideal foundation before pursuing specialized ServiceNow roles and advanced certifications.

 

Who should take the Exam?

This exam is ideal for:

  • System Administrators 
  • Service Desk Agents 
  • Technical Support Engineers 
  • Fresh Graduates in IT 
  • Junior Developers 
  • Business Analysts 

 

Skills Required

  • Basic knowledge of IT service management concepts
  • Familiarity with databases and data management
  • Problem-solving and analytical thinking
  • Understanding of cloud-based systems
  • Communication and collaboration skills

 


Course Outline

The ServiceNow Certified System Administrator (CSA) Exam covers the following topics - 

Domain 1: Understand the Platform Overview and Navigation
Domain 2: Learn Instance Configuration
Domain 3: Learn about Configuring Applications for Collaboration
Domain 4: Understand Self Service & Automation
Domain 5: Learn about Database Management
Domain 6: Understand Data Migration and Integration
 

 

 

Key Features

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ServiceNow Certified System Administrator FAQs

Anyone with a basic IT background or interest in IT systems can apply.
 

No, but having some exposure to IT or support systems is helpful.
 

It covers user management, system configuration, and platform basics.
 

Not much—basic scripting helps but is not mandatory.
 

Mainly IT, finance, healthcare, telecom, education, and government.
 

It gives them a recognized certificate and opens entry-level IT admin roles.
 

Yes, it helps them understand workflows and data on the platform.
 

Yes, ServiceNow skills are in demand globally.
 

Roles like junior system administrator, support engineer, or admin analyst.
 

It does not expire but staying updated with platform changes is advised.
 

Yes, it gives them a strong base to later build and customize apps.
 

It leads to advanced ServiceNow certifications and senior admin roles.
 

Yes, if they learn basic IT concepts first.
 

Yes, ServiceNow certifications are accepted globally by many industries.
 

Yes, certified admins often earn more than non-certified ones.