Salesforce Business Analyst Exam
The Salesforce Certified Business Analyst program targets individuals with prior experience in Salesforce as Business Analysts. Successful candidates have a thorough comprehension of business requirements, adeptly capture them, and actively engage with stakeholders to foster the creation of Salesforce solutions aimed at enhancing business operations.
A Salesforce Certified Business Analyst actively drives enhancements in business operations and collaborates closely with stakeholders to grasp the intricacies of business needs within the customer framework. With a background in a specific industry or domain, the candidate adeptly leverages the Salesforce Platform (such as Sales Cloud, Marketing Cloud, etc.) to support business functions.
Who should take the exam?
The ideal candidate brings expertise in various business practices, including eliciting requirements, delineating business workflows, crafting user stories, validating solutions, conducting user acceptance testing, and facilitating workshops both in-person and virtually. They are proficient in applying Salesforce business analysis best practices, fostering collaboration among business stakeholders, bridging the gap between business requirements and development teams, and comprehending the nuances of different software development lifecycle methodologies.
Experience-wise, the Salesforce Certified Business Analyst should have a track record of two years in Business Analysis, showcasing their ability to spearhead and deliver enhancements in business processes. Additionally, they hold two years of hands-on experience with the Salesforce Platform.
Salesforce Certified Business Analyst Exam Course Outline
The Exam covers the given topics -
- Domain 1: Understand Customer Discovery: 17%
- Domain 2: Understand Collaboration with Stakeholders: 23%
- Domain 3: Learn about Business Process Mapping: 12%
- Domain 4: Learn about Requirements: 18%
- Domain 5: Understand User Stories: 18%
- Domain 6: Learn about Development Support and User Acceptance: 12%
Salesforce Business Analyst Exam FAQs
What is the recommended experience for the Salesforce Certified Business Analyst exam?
The Salesforce Certified Business Analyst has the following experience:
- 2 years of Business Analyst experience, including demonstrated success owning and delivering business process improvements
- 2 years of Salesforce Platform experience
What is the Salesforce Certified Business Analyst exam?
The Salesforce Certified Business Analyst exam has been developed for Business Analysts with Salesforce experience. The candidates should have a good understanding business needs, captures requirements, and collaborates with stakeholders to support the development of Salesforce solutions which drive business improvements.
What is the knowledge required for the Salesforce Certified Business Analyst exam?
- Familiar with the Salesforce implementation lifecycle.
- Understand Salesforce environment best practices.
- Experience in a given industry environment.
- Understand facilitation and documentation techniques.
What are skills evaluated for the Salesforce Certified Business Analyst exam?
- Plan discovery activities based on key stakeholders.
- Map business processes, elicit requirements and write user stories.
- Demonstrate effective written and verbal communication skills when working with business and technical stakeholders at all levels of the organization.
- Apply strong analytical and problem-solving skills.