ServiceNow Micro-Certification – Predictive Intelligence Practice Exam

The ServiceNow Micro-Certification – Predictive Intelligence validates your fundamental understanding of using ServiceNow's Predictive Intelligence (PI) application to enhance service management processes. 

Who should consider this Exam:

• IT professionals involved in implementing and using ServiceNow PI to streamline service management workflows.
• ServiceNow administrators seeking to expand their knowledge and configure basic PI features.
• Individuals new to ServiceNow PI looking to gain foundational knowledge and contribute to PI implementations.

Key Roles and Responsibilities:

• Understand PI functionalities: Grasp the core functionalities and benefits of PI within the ServiceNow platform.
• Configure basic PI settings: Configure basic settings for solution training and deployment within the PI application.
• Contribute to PI implementations: Participate in data preparation, model training, and interpretation of basic PI outputs.
• Identify use cases for PI: Identify relevant use cases for PI within your organization to improve service management processes.
• Communicate PI insights: Effectively communicate basic PI insights to stakeholders and decision-makers.

Exam Details:

• Format: Multiple-choice questions
• Time Limit: 180 minutes
• Languages: English
• Passing Score: around 70%

Course Outline 

The ServiceNow Micro-Certification – Predictive Intelligence Exam covers the following topics  –

• Domain 1 – Overview of Predictive Intelligence architecture (10%) 
• Domain 2 – Understanding Predictive Intelligence Frameworks (50%) 
• Domain 3 – Understand the process of the Predictive Intelligence implementation process (30%) 
• Domain 4 – Training the ServiceNow instance (10%)