Siebel CRM Certification
About Siebel CRM
Siebel CRM (Customer Relationship Management) is a software application developed by Oracle (formerly by Siebel Systems) that is designed to help organizations manage their interactions with customers. Siebel CRM is a comprehensive solution that covers different aspects of customer relationship management, including sales, marketing, customer service, and support.
The software provides a centralized view of customer data and interactions, which can be used to improve customer service, increase sales, and enhance marketing efforts. It also includes tools for managing leads, opportunities, and accounts, as well as for tracking customer interactions and managing customer data.
Siebel CRM includes several components, such as:
Siebel Sales: for sales force automation, lead management, opportunity management, and account management
Siebel Marketing: for campaign management, lead management, and marketing analytics
Siebel Call Center: for customer service and support, case management, and contact center management
Siebel Partner Relationship Management (PRM) for managing partner relationships and channel sales
Siebel CRM can be deployed on-premises or in the cloud, and it can be integrated with other systems such as Oracle's E-Business Suite, PeopleSoft, and JD Edwards, as well as non-Oracle systems.
Siebel CRM is widely used in various industries such as financial services, healthcare, manufacturing, retail and telecommunications to manage customer interactions and improve customer experience.
Who should take the Siebel CRM Certification exam?
Individuals who work or want to work in customer relationship management (CRM) and specifically in Siebel CRM, would benefit from taking a course on Siebel CRM. This course would cover the basics of Siebel CRM, such as configuring, managing, and customizing the software, as well as advanced topics like data integration and reporting. It would be beneficial for professionals who are working in customer service, sales, marketing, or IT and want to improve their skills or expand their knowledge in Siebel CRM.
Siebel CRM Certification Course Outline
Here are some common topics that may be covered in a Siebel CRM course:
Introduction to Siebel CRM and its components
Siebel architecture and data model
Siebel data management and administration
Siebel user interface and navigation
Siebel Business Objects, Views, and Applets
Siebel eScript and Workflow
Siebel Configuration and Personalization
Siebel integration with other systems
Siebel Analytics and Reporting
Siebel Upgrade and Maintenance