Tele Sales

Tele Sales

Tele sales, or telesales, refers to a sales technique in which sales of the products or services is done over the phone. The technique aims to reach more potential customers, generate leads, or manage existing client relationships. Tele sales is similar to a sales process involving direct conversations with customers, pitching products or services, handling objections, and closing the sales, all steps by over an phone call.

Certification in tele sales validates your skills and knowledge in selling products and services over the phone. This certification assess you in customer engagement, effective communication, handling objections, closing sales, and managing customer relationships.
Why is Tele Sales certification important?

• Increases your credibility and professional recognition in the telesales industry.
• Enhances your job prospects and career growth by showcasing expertise in tele sales.
• Demonstrates your understanding of telesales techniques, improving job performance.
• Provides you a competitive edge in a crowded job market.
• Offers you insights into customer behavior.
• Improves your skills in objection handling, rapport building, and closing deals.
• Helps you with better time management and sales strategy development.
• Enables you to stay updated with industry best practices and new sales technologies.

Who should take the Tele Sales Exam?

• Tele Sales Representative
• Inside Sales Representative
• Call Center Sales Agent
• Customer Support Sales Representative
• Sales Executive
• Sales Manager
• Sales Trainer
• Account Manager
• Lead Generation Specialist
• Business Development Representative

Tele Sales Certification Course Outline
The course outline for Tele Sales certification is as below -

• Introduction to Tele Sales
• Effective Communication Skills
• Understanding Customer Needs
• Sales Techniques and Strategies
• Closing the Sale
• Managing Customer Relationships
• Time Management for Tele Sales
• Legal and Ethical Considerations in Tele Sales
• Tele Sales Technology and Tools
• Sales Performance Metrics and Reporting