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total Quality Management (TQM)

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Total Quality Management (TQM) Certification


About Total Quality Management (TQM)

Total Quality Management (TQM) is a management approach that seeks to optimize the quality of an organization's products and services through a commitment to continuous improvement and customer satisfaction. TQM is a holistic, organization-wide approach that involves all employees in the organization in the quest for excellence.

The main elements of TQM include:

A strong customer focus: TQM organizations strive to understand and meet the needs of their customers.

A commitment to continuous improvement: TQM organizations are always looking for ways to improve their products and services.

A focus on quality at all levels: TQM emphasizes the importance of quality in all aspects of an organization, including products, services, and processes.

Involvement of all employees: TQM involves all employees in the organization in the quest for quality, including operators, supervisors, and managers.

Use of data and facts: TQM organizations use data and facts to make decisions and drive improvements.

Building long-term relationships with suppliers: TQM organizations work closely with their suppliers to ensure that the materials and components they receive are of high quality.

TQM has been applied in many industries, including manufacturing, healthcare, and service industries. It can help organizations improve their quality, reduce costs, and increase customer satisfaction.


Who should take the Total Quality Management (TQM) Certification exam?

Individuals who want to learn and implement best practices for continuous improvement of processes and services, including:

Quality control professionals
Operations managers
Team leaders
Process improvement specialists
Business owners and managers who want to promote a culture of quality within their organizations.


Total Quality Management (TQM) Certification Course Outline


Total Quality Management (TQM) is a management approach that seeks to improve the quality of products, services and processes by involving all employees in the quality improvement process. A typical course on TQM may cover the following topics:

Introduction to TQM, including its history, principles, and key concepts.

TQM implementation, including how to plan and implement a TQM program in an organization, and how to establish a TQM culture.

Continuous improvement, including how to use tools and techniques such as PDCA, Kaizen, and Six Sigma to identify and eliminate waste and improve efficiency and quality.

Customer focus, including how to understand and meet customer needs, and how to gather and use customer feedback to improve products and services.

Leadership, including how to provide leadership and support for the TQM program, and how to create a work environment that promotes teamwork and empowerment.

Communication and involvement, including how to communicate effectively and involve all employees in the TQM process.

Performance measurement and management, including how to measure and monitor quality performance and how to use data and metrics to identify areas for improvement.

Advance topics like TQM in services, TQM in green manufacturing, TQM in knowledge-based industries, and TQM in public sector.

Standards and certifications, including how to use quality standards and certifications, such as ISO 9001, as a framework for TQM.

Best practices for using TQM, including tips and tricks for getting the most out of the TQM program, and strategies for troubleshooting and resolving common issues.

total Quality Management (TQM) FAQs

You will be required to re-register and appear for the exam. There is no limit on exam retake.

You can directly go to the certification exam page and register for the exam.

There will be 50 questions of 1 mark each

No there is no negative marking

You have to score 25/50 to pass the exam.

It will be a computer-based exam. The exam can be taken from anywhere around the world.

The result will be declared immediately on submission.