Practice Exam
Troubleshooting Microsoft Exchange Online (MS-220)

Troubleshooting Microsoft Exchange Online (MS-220)

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Troubleshooting Microsoft Exchange Online (MS-220)

The MS-220 exam, Troubleshooting Microsoft Exchange Online, is designed for IT professionals responsible for diagnosing, resolving, and troubleshooting issues related to Exchange Online in Microsoft 365 environments. It assesses candidates' abilities to handle various technical problems that arise with email services, migration, compliance, security, and performance in Exchange Online. Successfully passing this exam validates the candidate's expertise in managing complex troubleshooting scenarios in Exchange Online environments, ensuring uninterrupted email and communication services for organizations.
Why is Troubleshooting Microsoft Exchange Online (MS-220) important?

  • Demonstrates advanced knowledge in identifying and resolving issues related to Microsoft Exchange Online.
  • Strengthens credentials for roles related to email administration and support.
  • Expands job opportunities in IT support, particularly for cloud-based email services.
  • Focuses on troubleshooting in Exchange Online, which is crucial for maintaining organizational communication.
  • Ensures candidates can manage compliance and security concerns in email communication systems.

Who should take the Troubleshooting Microsoft Exchange Online (MS-220) Exam?

  • Exchange Online Administrator
  • Microsoft 365 Support Engineer
  • Messaging Administrator
  • IT Systems Administrator
  • Help Desk Technician

Troubleshooting Microsoft Exchange Online (MS-220) Certification Course Outline
The Troubleshooting Microsoft Exchange Online (MS-220) Certification covers the following topics -

1. Troubleshoot mail flow issues (20–25%)
2. Troubleshoot compliance and retention issues (25–30%)
3. Troubleshoot mail client issues (20–25%)
4. Troubleshoot Exchange Online configuration issues (15–20%)
5. Troubleshoot hybrid and migration issues (10–15%)

 

 

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Troubleshooting Microsoft Exchange Online (MS-220) FAQs

The Troubleshooting Microsoft Exchange Online (MS-220) Exam assesses the candidate's skills to identify, troubleshoot, and resolve issues with Microsoft Exchange Online, hybrid Exchange environments and related components, technologies, and services.

The Troubleshooting Microsoft Exchange Online (MS-220) exam is suitable for candidates working with customers and other stakeholders to understand the details of any issues. 

The candidates are required to -

  • Interact with administrators and peers that work with other related technologies.
  • Experience with PowerShell and the Exchange PowerShell module.
  • Significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.