VoIP Exam

VoIP Exam

VoIP (Voice over Internet Protocol) is a modern communication method that allows people to make phone calls over the internet. Instead of using traditional phone wires, it converts your voice into digital signals that travel through your internet connection. It’s like using your Wi-Fi to talk, and it works on smartphones, laptops, or dedicated VoIP phones.

Many companies and apps today use VoIP to save on costs and improve communication features. Services like Microsoft Teams, Google Meet, and many business phone systems rely on this technology. It's efficient, affordable, and offers extra features like video calling, call recording, and voicemail-to-email. VoIP is changing how the world talks—one internet call at a time.

Who should take the Exam?

This exam is ideal for:

• IT professionals wanting to expand their telecom skills
• Network engineers and system administrators
• Call center or customer service managers
• Telecom technicians and support staff
• Individuals seeking careers in networking or communication systems
• Small business owners setting up VoIP systems
• Recent graduates in computer or electronics fields
• Freelancers offering communication setup services

Skills Required

• Basic understanding of computer networks
• Familiarity with internet protocols (IP, TCP, UDP)
• Willingness to learn technical tools and configurations
• Problem-solving and troubleshooting mindset
• Communication skills for client or team interaction

Course Outline

Domain 1 - Introduction to VoIP

Domain 2 - VoIP Architecture and Components

Domain 3 - Networking for VoIP

Domain 4 - SIP Protocol and Call Setup

Domain 5 - VoIP Hardware and Software Setup

Domain 6 - VoIP Security and Encryption

Domain 7 - Troubleshooting VoIP Issues

Domain 8 - VoIP Integration and Management