Workforce Management Certification
About Workforce Management
Workforce management refers to the process of planning, organizing, and managing an organization's human resources in order to achieve optimal performance and productivity. It includes activities such as staffing, scheduling, training, and performance management.
The main goal of workforce management is to ensure that the right number of employees with the right skills are available to meet the organization's goals and objectives. This includes forecasting demand for labor, scheduling staff to meet that demand, and managing attendance and absences.
Workforce management also includes performance management, which involves setting performance goals and standards, providing feedback and coaching, and taking corrective action when necessary. This helps organizations to improve employee performance, productivity and satisfaction.
Workforce management systems and software can be used to automate and streamline many of these processes. They provide tools for scheduling, time and attendance tracking, and performance management, among others.
In summary, Workforce management is the process of planning, organizing, and managing an organization's human resources to achieve optimal performance and productivity, it includes activities such as staffing, scheduling, training, and performance management. It aims to ensure that the right number of employees with the right skills are available to meet the organization's goals and objectives. Workforce management systems and software can be used to automate and streamline many of these processes.
Who should take the Workforce Management Certification exam?
Workforce Management course is suitable for HR professionals, managers, and supervisors who want to learn how to manage the workforce effectively and efficiently. The course is also suitable for those who want to improve their skills in scheduling, staffing, and workforce planning, and understand how to use workforce management software and tools to optimize workforce utilization.
Workforce Management Certification Course Outline
The following are common topics that may be covered in a course on Workforce Management:
Introduction to workforce management, including the definition of workforce management, the benefits of effective workforce management, and the key concepts and principles of workforce management.
Workforce planning and forecasting, including how to forecast workforce needs, plan for workforce changes, and manage workforce trends and issues.
Staffing and recruitment, including how to identify and attract top talent, manage the recruitment process, and create effective onboarding programs.
Employee scheduling and timekeeping, including how to create and manage employee schedules, track employee time and attendance, and ensure compliance with labor laws and regulations.
Performance management and employee development, including how to evaluate and improve employee performance, provide feedback and coaching, and develop employee skills and career paths.
Employee engagement and motivation, including how to create a positive and engaging work environment, foster employee engagement, and motivate employees to perform at their best.
Compensation and benefits management, including how to design and manage compensation and benefits programs, and how to ensure that compensation and benefits are fair and competitive.
Employee relations and communications, including how to manage employee relations and resolve workplace conflicts, and how to create effective communication channels and policies.
Compliance and legal issues, including how to ensure compliance with laws, regulations, and standards related to workforce management, such as labor laws, safety regulations, and data protection regulations.
Hands-on practice and project-based learning, including workforce planning and forecasting, staffing and recruitment, employee scheduling, performance management, and employee engagement and motivation.